We are looking to add an energized new professional to our team to help take our company to the next level. As the Assistant Office Manager / Customer Service Professional, you will spend a good part of your day on the phone speaking to customers, prospective customers, technicians and building support staff and answering e-mails. If you have a positive attitude, ability to multi-task, and good communication skills - we have an opportunity for you. We pride ourselves on the service we provide to our customers. Must have minimum of 5-years office experience, customer service experience, with strong computer skills (proficient in MS Outlook, Word, Excel, etc.) are required.
In this position, you will be responsible for all aspects of customers service; fielding calls, responding to requests, data entry (excel based), writing reports, resolving customer service issues/questions in a timely and professional manner to enhance customer satisfaction and increase retention. You will be responsible for scheduling service calls, reviewing and optimizing routes and dispatching work to technicians, inventory management among other things.
The ideal candidate is, confident, well spoken, organized, good writing/typing skills and has the ability to manage multiple service schedules/tasks and be friendly.
The work week for this position is Tuesday - Saturday.
Essential duties and responsibilities include but are not limited to:
- Work a Tuesday - Saturday schedule, 7:30am - 4:30pm. (Saturday's are a bit shorter)
- Must be able to multi-task and work in a fast-paced environment
- Answering inbound calls from customers, prospective customers and technicians
- Monitor company emails
- Draft written service reports
- Dispatch work to technicians in field
- Schedule services/appointments (cross-selling products when appropriate)
- Communicate with technicians in field
- Communicate with other departments/staff members to maintain route efficiency and a high level of customer service
- Provide timely solutions to customer inquiries and problems including payment history
- Other responsibilities as they arise
Our compensation package is competitive and depends on experience (medical insurances, paid vacation, personal, holiday and sick days).
Required Qualifications:
- Bachelor’s degree or equivalent
- +5 years working in an office environment as either an administrative assistant, receptionist or customer service representative
- Strong Microsoft Office Suite knowledge
- Pest Control or Real Estate industry experience is a plus
- Spanish speaking is a plus
If you are a committed and dependable individual we would like to hear from you.
We are located on the Upper West Side in Manhattan.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
Experience:
- Microsoft Office: 5 years (Required)
- Customer service: 5 years (Required)
Work Location: In person
