Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing guest inquiries, verifying transactions, and maintaining the integrity of our property management systems. Your proactive approach and hospitality expertise will help uphold our standards of excellence while providing a safe and welcoming environment for all guests.
Responsibilities
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems
- Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest requests with professionalism and enthusiasm.
- Respond promptly to guest inquiries via multi-line phone systems and in person, delivering exceptional customer service with a friendly attitude.
- Monitor security cameras and perform property inspections to maintain safety protocols and hotel emergency procedures.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers to morning staff.
- Assist with resolving guest service issues efficiently by applying problem-solving skills and hospitality best practices.
- Maintain compliance with hotel policies, safety standards, and customer service etiquette to enhance guest relations.
Skills
- Strong background in hospitality management, front desk operations, and hotel management systems
- Excellent customer service skills with a focus on guest relations, phone etiquette, and client communication.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Knowledge of hotel emergency procedures and safety protocols to respond confidently during incidents.
- Experience with hotel reservation systems, property management systems (PMS), and multi-line phone systems.
- Proven ability to handle customer service problems with tact and professionalism while maintaining a positive attitude.
- Resort experience or familiarity with hospitality environments that cater to diverse clientele is a plus.
Embark on a rewarding career where your dedication turns every night into an opportunity for excellence!
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
