Position Summary
The Sales Associate provides excellent customer service, conducts sales and merchandising. Serving as ambassadors for Habitat, they must develop and maintain good relationships with customers, volunteers, and family partners. Perform all responsibilities in a professional and ethical manner to achieve a safe and positive customer experience and ensure the continual improvement of the ReStore reputation, productivity, and profitability. This role ensures the store operates efficiently, profitably, and in alignment with Habitat for Humanity’s mission to help build homes, communities, and hope.
Organizational Commitment
As a representative of Habitat for Humanity of Marion County, the ReStore Sales Associate is expected to actively support and uphold our mission, vision, and core values in all aspects of their work:
Mission: Seeking to put God’s love into action, to bring people together to build homes, communities, and hope.
Vision: A world where everyone has a decent place to live.
Core Values
Servant Leadership – We lead by serving.
We are committed through our actions to uplift individuals, families, and communities and to inspire others to join us in our mission.
Accountability – We take responsibility for our actions and commitments.
We are dedicated to upholding the highest standards of reliability and transparency, honoring our promises and continuously learning from our experiences.
Compassion – We act with empathy and kindness.
We honor, respect and value every person we serve by fostering a culture of care and belonging.
Legacy – We build together for generations to come.
We are focused on building a sustainable future where our community grows stronger, and families thrive for generations to come.
All employees are expected to embody these principles in decision-making, customer service, volunteer engagement, and collaboration with coworkers and the community.
Responsibilities
1. Provide excellent customer service.
2. Accurately perform sales transactions on the cash register with cash and credit card transactions.
3. Conduct opening and closing procedures for the cash register.
4. Issuing sold tags for delivery and customer pickups, and calling customers for pickup time reminders, as well as documenting these calls.
5. Maintain the cleanliness and safety of the sales floor and all work areas.
6. Assist customers by answering questions and enhancing their shopping experience.
7. Intake Donations. Cleaning, Testing (minor repairs when needed), Pricing, and merchandising the product for sale.
8. Successfully completing any other daily task as assigned.
9. Follow policies and procedures.
10. Help create an environment within the ReStore that reflects the mission of Habitat for Humanity.
Qualifications
Required Experience:
- High School graduate or GED recipient.
- Cash handling, basic math, counting skills, and calculator use.
- Ability to successfully complete a criminal background check and drug screening.
- The ability to work independently in an organized fashion in a fast-paced environment and effectively manage multiple tasks.
- Have excellent communication and interpersonal skills while dealing with customers and fellow staff members.
- High school diploma or equivalent.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
Physical Requirements
- Ability to stand/walk on a concrete surface for long periods.
- Ability to lift heavy boxes and furniture. (Minimum of 50lbs)
- A retail store and warehouse setting, which includes both indoor and outdoor work.
Work Requirements
- Working on Saturdays
- Some occasional early morning, evening, and extended weekend hours are required for Habitat events and meetings.
- Reliable transportation to and from work.
Measurables
- Customer Service Performance
- Greeting and assist 100% of customers within 30 seconds of entering the sales floor.
- Sales Accuracy & Register Performance
- Maintain a 98% or higher register accuracy rate (minimal cash over/short variances).
- Complete all sales transactions within an average of 2–3 minutes per customer to ensure efficient checkout.
- Donation Intake, Processing, and Merchandising
- Process, clean, test, price, and merchandise an average of 25–40 items per shift, depending on department volume.
- Ensure all processed items are placed on the sales floor within 24 hours of intake unless otherwise directed.
- Store Appearance & Safety
- Ensure sales floor standards (organization, pricing visibility, and safety aisles) meet ReStore guidelines with 95% compliance on supervisor walkthroughs.
- Teamwork, Reliability & Policy Compliance
- Maintain 100% punctuality and attendance compliance, excluding approved leave.
Additional Responsibilities
This job description reflects the core responsibilities of the role but is not intended to be all-inclusive. The ReStore Sales Associate may be required to perform other duties as assigned to meet the evolving needs of Habitat for Humanity of Marion County. Flexibility and a willingness to adapt to changing priorities are essential. Assist with Habitat events, which include weekends and/or late evening hours.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Work Location: In person
