Overview
We are seeking a dynamic and energetic Front of House Manager to lead our hospitality team and ensure exceptional guest experiences. This pivotal role involves overseeing daily hotel operations, supervising staff, managing guest relations, and maintaining high standards of service excellence. The ideal candidate will bring a passion for hospitality, strong leadership skills, and the ability to foster a welcoming environment that exceeds guest expectations. As a key member of our management team, you will drive operational efficiency and uphold our commitment to outstanding customer service.
Duties
- Oversee all front-of-house operations, including guest check-in/check-out, reservations, and concierge services using property management systems (PMS) and hospitality reservation platforms.
- Supervise and manage hospitality teams, ensuring they deliver top-tier guest services aligned with hotel standards.
- Manage hospitality operations budgets, including revenue management, financial operations, and cost control initiatives to maximize profitability.
- Coordinate with human resources to recruit, train, and develop staff while maintaining a positive team environment.
- Ensure compliance with hotel guest service standards, phone etiquette on multi-line phone systems, and overall customer service excellence.
- Handle guest relations proactively by resolving issues swiftly and professionally, fostering loyalty and positive reviews.
- Oversee night audit procedures and other financial operations to ensure accuracy in billing and reporting.
- Implement property management system (PMS) protocols for efficient room assignment, billing, and record-keeping.
- Maintain high standards of cleanliness, safety, and security throughout the property in collaboration with security personnel.
- Utilize multi-language skills to communicate effectively with diverse guests and team members from various backgrounds.
Experience
- Proven supervisory experience in hospitality management or hotel operations with a focus on front-of-house functions.
- Strong background in overseeing daily hotel operations, including guest services, reservations, and financial management.
- Experience managing hospitality teams, human resources functions, and developing staff training programs.
- Knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms.
- Demonstrated ability in revenue management, budgeting, and managing hospitality operations budgets effectively.
- Excellent managerial communication skills coupled with leadership qualities that inspire teamwork and high performance.
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
- Familiarity with night audit procedures, multi-line phone systems, phone etiquette, and customer service standards within a hotel setting.
Join us as we deliver memorable experiences through exceptional service! We’re committed to fostering an inclusive environment where leadership thrives on collaboration and innovation—making every guest feel valued from arrival to departure!
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
