Overview
At Neenan, we pride ourselves on delivering exceptional client experiences?and our Client Services team plays a critical role in that mission. We"re looking for a Client Services Representative who thrives in a fast-paced, problem-solving environment and is passionate about maintaining strong client relationships after project completion.
In this role, you"ll serve as the primary point of contact for warranty-related needs, working closely with clients, subcontractors, and internal teams to resolve issues efficiently and professionally. If you enjoy hands-on work, creative problem-solving, and making a tangible impact on client satisfaction, this is a great opportunity to join a collaborative, high-performing team. Other responsibilities include the support of Building Management, Small Project Unit, Field Construction and the Warehouse.
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What You"ll Do
- Serve as the main point of contact for warranty requests, managing issues from initial intake through resolution
- Communicate regularly with clients, subcontractors, and internal teams to troubleshoot and resolve concerns
- Track and manage warranty callbacks using multiple systems (email, web platforms, phone, etc.)
- Participate in a scheduled on-call rotation to support urgent client needs
- Visit job sites to investigate issues, expand construction knowledge, and help prevent future problems
- Conduct 1-year and 2-year warranty walkthroughs with clients and project teams
- Perform minor repairs and hands-on corrective work when appropriate
- Support project closeout activities and help ensure a smooth transition from construction to operations
- Participate in Operations & Maintenance (O&M) reviews and owner training processes
- Provide feedback to project teams to improve design quality and reduce recurring issues
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What We"re Looking For
- Construction experience with strong mechanical aptitude
- Ability to read and interpret blueprints and construction documents
- Strong problem-solving skills and the ability to navigate challenging client situations professionally
- Excellent communication and documentation skills
- Detail-oriented with a highly organized, methodical approach to work
- Ability to work independently while collaborating across multiple teams
- Comfort handling fast-paced workflows and high volumes of requests
- Willingness to travel, including occasional overnight stays
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Technical Skills
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred
- Familiarity with project closeout processes and warranty workflows
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Additional Requirements
- Valid driver"s license and clean driving record
- Willingness to participate in an on-call rotation (24/7 team support environment)
- Commitment to continuous learning and professional development
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Why Join Neenan?
- Collaborative, team-oriented culture
- Opportunities to grow your construction and client service expertise
- Hands-on, impactful role with visible results
- Exposure to a wide range of projects and internal teams
