Regional On-Call – Customer Service Representative
About Missouri Farm Bureau Insurance
At Missouri Farm Bureau, we are dedicated to providing exceptional insurance services to protect and empower our members across the state. As a trusted advocate for Missouri families and businesses, we are seeking passionate and professional Customer Service Representatives to join our team. If you are driven, customer-focused, and eager to make a positive impact, this is the perfect opportunity for you!
What You’ll Do
- Maintains and works office hours as established by the supervisor.
- Greets and welcomes customers, determines the nature of their business, assists customers, and provides information about Missouri Farm Bureau and its services, or refers customers to appropriate individuals.
- Promptly answers the telephone in a friendly and courteous manner using a scripted greeting; provides information and/or service to callers, takes detailed messages, or transfers calls to appropriate individuals.
- Processes incoming and outgoing mail.
- Schedules appointments for agent(s) as needed.
- Compiles and maintains client folders, lists and other records.
- Mails newsletters, promotional materials, and other informational correspondence.
- Maintains thorough records of all receipts and disbursements.
- Contacts potential customers to inquire about the type and expiration dates of current insurance coverage, as requested by the supervisor.
- Types and processes new member welcome letters and other correspondence, including certificates of insurance, new business applications, binders of coverage, claims reports, transmittals, memos, forms, and other general correspondence.
- Provides support for Agent(s)/ASM(s) within the confines of a non-licensed status to assist with business growth and support insureds.
- Provides general assistance to the Regional Managers and Regional Coordinator as requested.
- Assists the county board with preparation for board meetings; attends board meetings and takes, transcribes, and maintains county board meeting minutes as requested.
- Maintains accurate and up-to-date county board and insurance files and documents such as the charter, incorporation papers, by-laws, letter of exemption, service agreement, customer data, policy data, etc.
- Maintains knowledge of and promotes Farm Bureau programs, services, and member benefits.
- Assists county board and volunteers with planning and implementing county annual meeting, projects and activities and in promoting and organizing activities and functions as requested.
- Maintains a clean and orderly office.
- Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
- Performs other duties as assigned.
Local On Call and Regional On Call I
- Receives, receipts and electronically or manually transmits monies daily according to established procedures accurately and without assistance
- Successfully completes Monthly training Modules and implements skills and knowledge into performance with assistance.
- Displays a positive, helpful, and respectful team attitude
- Works well with various office teammates.
Regional On Call II
- Receives, receipts and electronically or manually transmits monies daily according to established procedures.
- Obtains and inputs insurance information for quotes and authorized by a supervisor.
- Processes insurance policy endorsements and obtains and maintains appropriate documentation and signatures as dictated by company rules and insurance regulations.
- Successfully completes Monthly training Modules and implements skills and knowledge into performance with assistance
- Displays a positive, helpful, and respectful team attitude
- Works well with various office teammates.
What You Bring
- High school diploma or general education degree (GED) plus one year of general office experience. Experience in customer service preferred.
- Must have a valid Driver's License.
Why Join Us?
At Missouri Farm Bureau Insurance, you’ll be part of an organization where your contributions have lasting impact on individuals, families, and communities across Missouri. We invest in your professional development, offer pathways for advancement, and support you with resources to thrive. This is more than a job — it’s a place where your leadership helps protect and grow what matters most.
Ready to Join Our Team?
Apply now and become part of a team that protects and empowers Missouri families every day!
Questions? Email us at [email protected]
