This job contributes to Carmela Coffee success by leading a team of store staff to create and maintain the Carmela Experience for our customers and patrons. The store manager is required to exercise discretion regularly and manage the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making weekly schedule, replenish inventory, ensuring customer satisfaction and product quality and keeping and maintaining store’s financial key performance indicators
RESPONSABILITIES
This position is responsible for the management of the Carmela Coffee stores located in 3200 Federal Hwy as well as the one located in the BRIC Complex. Responsibilities and essential job functions include but are not limited to the following:
Leadership
- Setting goals for the work group, developing organizational capability, and modeling how we work together
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Carmela.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
- Provides coaching and direction to the store team to act and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
- Manage store staffing levels. Provides weekly schedule in accordance with the guidance previously agreed with Carmela Management
Partner Development & Team Building
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
- Actively manages store staff by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
- Challenges and inspires partners to achieve business results.
- Challenges and inspires team members to achieve business results.
- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
- Ensures partners adhere to legal and operational compliance requirements.
- Ensures team members adhere to legal and operational compliance requirements.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
Summary of Experience
- Progressively responsible retail experience 3 years
- Supervision Experience
- Customer service experience in a retail or restaurant environment 1 year 1 year
- Experience analyzing financial reports
Required Knowledge, Skills and Abilities
- Demonstrated experience at building community relationships-
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources to ensure that established service levels are achieved at all times
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
CORE COMPETENCIES
Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others
Listens and communicates well with others within and outside of Carmela. Creates a team environment that is positive and productive.
Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
Achieves results
Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: From $45,000.00 per year
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental Pay:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: Multiple locations
