Position Overview
We are seeking a professional, dependable, and customer-focused On-Site Resident Manager to oversee the daily operations of our hotel in Red Bluff, California. This position is ideal for an experienced hospitality professional who enjoys hands-on management, guest service, team leadership, and property oversight. The Resident Manager will live on-site and serve as the primary point of contact for guests, staff, and ownership while ensuring smooth hotel operations and exceptional guest experiences.
Key Responsibilities
Operations Management
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and guest services.
- Ensure compliance with brand standards, company policies, and local regulations.
- Monitor room inventory, occupancy, rates, and revenue performance.
- Conduct daily property inspections to ensure cleanliness, safety, and quality standards.
Guest Services
- Deliver exceptional customer service and resolve guest concerns promptly and professionally.
- Maintain a welcoming atmosphere for guests and staff.
- Respond to guest emergencies and after-hours issues as needed.
Staff Management
- Recruit, train, supervise, and motivate hotel team members.
- Create employee schedules and manage labor costs.
- Conduct performance evaluations and provide coaching and development.
- Foster a positive and productive work environment.
Financial Management
- Assist with budgeting, forecasting, and expense control.
- Monitor cash handling procedures, deposits, and financial reporting.
- Review daily revenue reports and ensure accurate recordkeeping.
- Manage accounts payable, purchasing, and inventory controls.
Property Maintenance & Safety
- Coordinate preventive maintenance and repair projects.
- Ensure compliance with health, safety, and fire regulations.
- Work closely with vendors and contractors to maintain property standards.
- Respond to property emergencies and operational issues.
Sales & Community Relations
- Support local sales efforts and community outreach initiatives.
- Build relationships with local businesses, organizations, and travel partners.
- Assist with marketing initiatives designed to increase occupancy and revenue.
Qualifications
- Minimum 1 year of hotel management, assistant manager, or hospitality leadership experience preferred.
- Strong customer service and conflict-resolution skills.
- Experience supervising employees and managing daily operations.
- Knowledge of hotel property management systems (PMS) preferred (SynXis/Aven preferred).
- Basic understanding of budgeting, reporting, and revenue management.
- Strong organizational, communication, and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays when necessary.
- Must be authorized to work in the United States.
Preferred Qualifications
- Previous experience as a hotel manager, resident manager, or assistant general manager.
- Experience in economy, limited-service, or franchised hotel operations.
- Maintenance or facilities management experience is a plus.
- Bilingual skills are beneficial but not required.
Benefits
- On-site manager apartment provided.
- Competitive salary.
- Paid vacation and sick time.
- Opportunities for professional growth and advancement.
- Hotel employee discounts (if applicable).
- Supportive ownership and management team.
How to Apply
Interested candidates should submit a resume detailing their hospitality and management experience. We are looking for a dedicated professional who takes pride in delivering excellent guest service, maintaining high operational standards, and contributing to the success of our hotel and community.
Join our team and help create outstanding guest experiences in Red Bluff, California.
Pay: From $50,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
