Job Overview
We are seeking a dynamic and strategic Plumbing Company Operations Manager to lead and optimize all facets of our plumbing service operations. This role is vital in driving operational excellence, enhancing customer satisfaction, and ensuring profitable growth. The ideal candidate will possess a strong background in business management, team leadership, and process improvement within the plumbing or related service industries. As the Operations Manager, you will oversee daily operations, dispatching jobs and teams, coordinating with customers, managing teams, in charge of payroll, generating daily sales report, developing strategic initiatives, marketing management and fostering a culture of continuous improvement to deliver exceptional service and operational efficiency.
Responsibilities
- Lead and coordinate all operational activities across plumbing service teams to ensure seamless delivery of services.
- Develop and implement strategic plans to improve operational efficiency, customer satisfaction, and profitability.
- Manage profit & loss statements, analyze financial data using Excel data analysis techniques, and make data-driven decisions to optimize business performance.
- Oversee project management efforts, ensuring timely completion within budget while maintaining high quality standards.
- Supervise team management initiatives including hiring, training, performance evaluations, and professional development programs.
- Drive business development efforts by identifying new market opportunities and expanding service offerings.
- Implement lean management principles and process improvements to streamline workflows and reduce waste.
- Maintain excellent customer service standards by fostering a customer-centric culture within the team.
- Collaborate with executive-level teams on strategic planning, operational goals, and business growth initiatives.
- Monitor operational metrics regularly to identify areas for improvement and implement corrective actions promptly.
Requirements
- Proven management experience within a plumbing or similar service-oriented industry with supervisory responsibilities.
- Must have previous experience as a plumbing manager
- Strong understanding of profit & loss analysis, financial management, and Excel data analysis tools.
- Demonstrated project management skills with a focus on process improvement and operational efficiency.
- Excellent leadership abilities with experience in team development, team leadership, and executive-level communication.
- Ability to develop strategic plans aligned with business objectives while managing day-to-day operations effectively.
- Exceptional customer service skills combined with managerial communication expertise.
- Knowledge of lean management practices and process optimization techniques.
- Experience in sales growth strategies and business development initiatives is highly desirable.
- Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines.
Join us as we strive for excellence in plumbing services by fostering innovation, teamwork, and operational mastery! This role offers an exciting opportunity to lead a dedicated team while making a tangible impact on our company's success through strategic leadership and operational expertise.
Pay: $70,000.00 - $100,000.00 per year
Work Location: In person
