️ Guest Experience Host- Commercial
Madame Tussauds New York
Ready to shine in a fast-paced, guest-focused environment?
At Madame Tussauds New York, our Commercial Guest Experience Hosts do more than ring up purchases. They help create memorable moments, deliver exceptional service, and connect guests with the perfect souvenirs to remember their visit. From helping guests find the perfect keepsake to sharing exciting products and experiences, you'll play a key role in making every visit unforgettable.
We're looking for energetic, friendly, and commercially minded team members who love engaging with guests, driving sales, and creating an outstanding customer experience. If you're passionate about retail, enjoy working with people, and thrive in a fun environment, we'd love to hear from you!
Role Details
✅ Must be 18 years of age or older for the role
✅ Previous retail, sales, or commercial experience is preferred ️
✅ Holiday availability is a big plus! ✨
✅ Ready to learn and grow? Team members may be cross-trained in other areas of the attraction, including Admissions, Food & Beverage, and Guest Operations based on business needs. ️
What You'll Be Doing
️ Deliver an Outstanding Retail Experience Provide exceptional guest service and create memorable interactions with every visitor.
Engage & Recommend Start conversations with guests, understand their interests, and recommend products, experiences, and upgrades that enhance their visit.
Drive Sales & Commercial Success Confidently promote retail merchandise, special offers, and add-on experiences while helping the team achieve sales goals.
Create Memorable Moments Help guests find the perfect souvenir, gift, or keepsake to remember their experience.
Keep the Store Looking Amazing Maintain attractive product displays, replenish stock, and ensure the retail space is clean, organized, and guest-ready.
Support the Attraction Work collaboratively with team members across the attraction to ensure a seamless and enjoyable guest experience.
Cross-Train & Support Be flexible and willing to support other operational areas as needed, helping wherever the excitement is happening most.
✅ Safety First Follow all operational, health, safety, and cash handling procedures.
You'll Be a Great Fit If You Are
✨ Friendly, engaging, and confident speaking with guests
✨ Passionate about retail, sales, and customer service
✨ Comfortable recommending products and driving commercial results
✨ Positive, proactive, and solution-oriented
✨ A strong team player who enjoys a fast-paced environment
✨ Flexible with weekends, holidays, and peak attraction periods
Join our team and help turn every guest visit into a memorable experience while driving the commercial success of one of New York City's most iconic attractions! ️ ✨
