Description
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Cocktail Server in one of our vibrant lounges at the Grand Geneva Resort & Spa, you'll be responsible for serving drinks in a precise, timely, and professional manner while ensuring high standards of customer service in the Beverage outlet.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing:
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Maintain service station and floor cleanliness before, during, and after shift.
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Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and food options.
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Take orders and recite selection of all call and premium brands as requested. This will require memorization of all available drinks, beer, and wines.
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Provide appropriate snack and garnish with all beverages.
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Input orders in a timely manner into point of sale system to inform bartender of order.
- Keep guest tables and floors clean, and assist with bar area organization.
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Replenish beverages and check guest satisfaction regularly.
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Present check promptly, handle payments, and balance charges. Thank guests and invite them to return.
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Adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
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Perform other duties as assigned by Manager.
What we are looking for:
- Previous cocktail serving experience required; must be 18+ to serve alcohol.
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Strong knowledge of food, beverage preparation, and various alcoholic drinks.
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Expertise in spirits, beer, trendy liquors, and wines for high-volume bar service.
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Obtain necessary certifications; bartender certifications preferred; comply with liquor regulations.
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Maintain awareness of guest needs and corporate service standards.
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Proficient in English for menu comprehension, promotions, and guest communication.
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Ability to lift and carry trays up to 40 lbs. in crowded environments.
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Flexible availability, including days, nights, weekends, and holidays.
What’s in it for you?
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A free, well-balanced meal every shift
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Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
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Free parking
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“Two for one” movie theater coupons at Marcus Theatres
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Ability to grow your career and transfer from one property to another
- Early wage access
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Paid time off
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Flexible scheduling
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And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
