Overview
Join our dynamic hospitality team as a Front Desk Night Audit, where your energy and attention to detail will ensure seamless overnight operations at our vibrant hotel. In this vital role, you will be the first point of contact for guests arriving during the night shift, providing exceptional guest services while meticulously auditing daily financial transactions. Your proactive approach and hospitality expertise will help maintain the highest standards of guest satisfaction and operational efficiency, all while working in a lively, fast-paced environment.
This is a part time position, 3 nights a week. Current schedule is 11p-7am Mon-Wed; this may change based on needs of the hotel.
Duties
- Conduct nightly audits of all hotel financial transactions, including room charges, payments, and adjustments using property management systems (PMS) such as OPERA or similar platforms.
- Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance to guests and staff.
- Handle guest check-ins and check-outs efficiently, ensuring all procedures align with hotel policies and guest expectations.
- Respond promptly to guest inquiries via phone or in person, delivering exceptional customer service and resolving issues with problem-solving skills.
- Monitor security cameras and perform visual inspections of the property to ensure safety and security during overnight hours.
- Follow hotel emergency procedures diligently, prepared to act swiftly in case of incidents or safety concerns.
- Prepare detailed shift reports, including guest requests, incidents, and financial summaries, maintaining accurate records for management review.
Experience
- Previous experience in hospitality management or front desk operations within a hotel environment is preferred.
- Familiarity with hotel management software such as OPERA or other property management systems (PMS) is highly advantageous.
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
- Knowledge of hospitality reservation systems and guest relations best practices to enhance guest experiences.
- Experience working in resort settings or with hotel emergency procedures enhances your suitability for this role.
- Demonstrated ability to handle customer service challenges with professionalism and tact.
- Prior experience in night audit functions or hotel night shifts is desirable but not mandatory.
Join us as a Front Desk Night Audit and be part of a lively team dedicated to creating memorable guest experiences while ensuring smooth overnight operations!
Work Location: In person
