About TLC International
TLC International is a nationwide logistics and technology company specializing in supporting high-profile legal, corporate, and government operations. We build sophisticated mobile workspaces, deploy enterprise networking, and provide concierge-level operational support across the United States.
Our mission is simple:
Create the most efficient, technology-forward temporary workspaces in the country.
We're looking for someone who loves technology, enjoys solving problems, and isn't afraid to travel.
Position Overview
The IT Support & Field Technology Specialist is responsible for managing the day-to-day technology needs of the company while also deploying and supporting technology at remote client locations.
This role combines traditional IT responsibilities with hands-on field engineering. You'll prepare equipment at our warehouse, support employees remotely, and travel nationwide to build and maintain trial war rooms and mobile office environments.
If you enjoy variety, travel, networking, and working with cutting-edge equipment, this is an exciting opportunity.
Primary Responsibilities - Internal IT
- Configure Windows laptops and workstations
- Manage Microsoft 365 accounts
- Create and manage email accounts
- Configure Outlook
- Set up Dial Pad Phone Systems
- Manage SharePoint permissions
- Configure OneDrive
- Manage user onboarding and offboarding
- Install software and updates
- Maintain company printers
- Troubleshoot hardware issues
- Maintain inventory of computers and accessories
- Track company technology assets
- Assist employees with technical support requests
Network Administration
- Configure wireless networks
- Deploy TP-Link Omada and Deco systems
- Configure routers
- Configure switches
- Configure VLANs
- Troubleshoot internet connectivity
- Maintain VPN connectivity
- Configure Wi-Fi security
- Optimize network performance
Trial Site Technology Deployment
Travel throughout the United States to:
- Build temporary office environments
- Deploy enterprise Wi-Fi
- Install dual-monitor workstations
- Configure docking stations
- Install printers
- Build conference room technology
- Configure presentation displays
- Install wireless networks
- Manage internet circuits
- Troubleshoot onsite technology
- Provide technical support during trial (Remote)
Warehouse Responsibilities
- Prepare equipment for deployment
- Test all equipment before shipment
- Image laptops
- Organize inventory
- Load equipment into trucks
- Maintain warehouse technology
- Document equipment configurations
- Assist with shipping and receiving
Qualifications
Required:
- Strong Windows 11 experience
- Microsoft 365 administration
- Outlook configuration
- Laptop imaging and deployment
- Basic networking knowledge
- Excellent troubleshooting skills
- Outstanding customer service
- Valid driver's license
- Ability to lift up to 50 pounds
- Ability to travel frequently
Preferred:
- CompTIA A+
- Network+
- Microsoft 365 Fundamentals
- Experience with UniFi, TP-Link Omada, or enterprise Wi-Fi
- Experience configuring routers and switches
- Experience with Microsoft Intune or Autopilot
- Experience supporting executive-level users
- Experience with audiovisual systems
- Experience in hospitality, events, or field services
What You'll Work With
- Microsoft 365
- Windows 11
- Microsoft Teams
- SharePoint
- OneDrive
- ASUS ZenScreen monitor systems
- Dell & Lenovo laptops
- TP-Link Deco mesh networking
- TP-Link Omada networking
- Docking stations
- Wireless presentation systems
- Printers and multifunction devices
- Mobile office technology
Ideal Candidate
We're looking for someone who:
- Loves technology
- Enjoys solving problems
- Thrives in fast-paced environments
- Has exceptional customer service skills
- Can communicate with attorneys, executives, and VIP clients
- Is organized and detail-oriented
- Works independently
- Enjoys traveling across the country
- Takes pride in delivering a flawless client experience
Why Join TLC International?
You'll have the opportunity to travel throughout the United States while working with some of the nation's largest law firms, Fortune 500 companies, and government organizations.
Every project is different. Every week presents a new challenge.
You'll help build some of the most advanced temporary workspaces in the industry while working alongside an energetic, growing team committed to delivering exceptional client service.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Sugar Grove, IL 60554
