Summary: Assist older adults age 60+ in Douglas County maintain their freedom to live as independently as possible by providing case management services for optimum customer satisfaction. Provide information, education, and support to older adults, who seek assistance in making self-determined, informed choices about their short and long-term care needs, completing referrals to community service providers as necessary. Completion of functional assessments for HCBS Medicaid waivers, PACE, and Nursing Facility placement.
Essential Duties/Responsibilities/Accountabilities: Duties and responsibilities as required by business necessity may be added, deleted or changed at any time at the discretion of management either formally or informally via verbal or written communication. Scheduling, shift assessments, and work location may be changed at any time, as required by business necessity.
Essential Job Functions
- Provide case management services in Douglas County for Project Lively program
- Maintain a weighted tiered case load of vulnerable older adults based on a mix of high, medium and low acuity needs.
· Screen individuals referred to Project Lively to determine program eligibility and interest in services
· Complete client assessments and other documents as required by state regulations and agency policy.
· Interview clients and family to determine needs and resources using information regarding medical, social, financial, and psychological factors that contribute to clients functioning
· Identify needs and develop service plan. Evaluate changes in needs on a continuous basis and adjust service plan as necessary
· Provide home visits on a regular basis to monitor client status and service delivery
· Arrange and coordinate delivery of service with community agencies. Act as advocate or liaison between client and other service providers. Assist older adults in overcoming barriers to accessing services.
· Establish a trusting relationship with clients
· Provide functional eligibility determinations for Douglas County residents as needed to including HCBS Frail Elderly, HCBS Physical Disability, HCBS Brain Injury, PACE (Program for All-Inclusive Care for the Elderly); and nursing facility placements.
· Complete training on topics related to enhancing skills related to Information and Referral including knowledge of community resources and skills to enhance work with individuals
· Complete all state required education and maintain 15 CEU hours annually.
· Attendance at case manager meetings and staff meetings
· Work time is to be tracked using a daily unit sheet in 15-minute increments, not to exceed 40 hours a week
Desired Behaviors
Good Communication Skills: Provides positive input and suggests solutions; able to take and give constructive criticism; empathetic listener; questions and comments appropriately; able to communicate in an age-effective, culturally appropriate manner.
Good Attitude: Empowering; approachable; proud to work at JAAA-has a sense of why we are here; motivated; willing to learn new skills and participate in a learning organization; has awareness of others’ jobs and agency challenges; supportive of others, i.e., staff, providers, clients; loyal; adaptable: flexible, accepts changes, open to new ideas.
Good Work Ethic: Takes initiative; is prepared; accountable and responsible; respectful of office environment and resources; advocates for clients and the agency.
Professional: Holds confidences, is honest and truthful; appropriately decisive; provides work accurately and legibly; provides excellent customer service; professional appearance; well mannered: courteous, polite, respectful, welcoming; respects personal and professional boundaries, trustworthy; considerate of others and the work space; consistent and realistic expectations; consistent implementation of and adherence to policies, procedures, requests, etc.
Good People Skills: Appropriate sense of humor; collaborative and team member; fair; tactful; sensitive to our clients and their issues. Accepting of respectful of diversity at the workplace and with clients
Supervisory Responsibilities: None.
Competency
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
· Bachelor’s degree preferred in Social Work, Human services/social services arena, license preferred
· Experience in gerontology and/or community work.
· Knowledge of the aging process, family dynamics and family systems
· Knowledge of range of social services available in Douglas County
· Excellent customer service skills
· Must respect and respond to diverse and individual needs
· Extreme attention to details
· Effective communicator (verbal, written and body language)
o Listening skills and ability to interpret a variety of communications
o Presentation skills
o Interpret a variety of instructions either written, oral, diagram, schedule or electronic formats
· Work independently and be self-motivated
· Meet deadlines and work under pressure with little or no supervision
· Prioritize and manage work effectively and efficiently to accomplish tasks while multi-tasking and delivering friendly service
· Creativity and innovation at the functional level
· Problem analysis and resolution at the functional level
· Ability to problem solve rationally and with common sense (sound judgment)
· Software knowledge of programs utilized (e.g. Microsoft Suite products, Adobe products, video conferencing, proprietary software and others- required)
· Knowledge of general office equipment (copier, scanner, fax, etc.)
· Have and maintain a valid driver’s license
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, professionals, employees of organizations, members of civic organizations, and other groups.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized solutions.
Computer Skills: Microsoft Office (Outlook, Word, Excel, Access, Power Point), Internet, Basic Data Entry. Ability to quickly learn proprietary data bases.
Certificates, Licenses, Registrations: AIRS Certification preferred, current driver’s license, reliable auto, auto insurance
Other Skills and Abilities: Ability to initiate work on own with little direction. Ability to work within a team. Excellent people skills and the ability to work with all types of individuals. Knowledge of social services and long term care services available
Other Qualifications
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perceptions and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
