Title: Surgery Scheduler
Location: Santa Monica, CA
Schedule: Day 5x8-Hour (08:00 - 17:00)
Duration: 3 +month with possibilities of extension.
Required:
* HSD/GED
* Flu Vaccination (no exemption/no declinations)
* 2 years of experience with surgery/procedure scheduling
* 1 year of experience with insurance authorizations
* Experience with Epic EMR
*MUST be able to work with insurances to authorize surgery procedures (authorizations is required)
Preferred:
* Previous experience as PSR or MA
* Surgery center or hospital experience highly preferred.
* Experience with scheduling spinal procedures and total joint procedures
Primary Duties and Responsibilities
- Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
- Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
- Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
- Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
- Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
- Provides direct concierge coordination between office and patient designee.
- Manages physician referral work queues by completing referrals.
- Handles physician correspondence, forms and request for authorizations, and the physician’s calendar and other transcription needs as required.
- Prepares charts and reviews/performs/updates demographics and insurance information.
- Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
- Collaborates with workers comp adjusters and case managers on worker’ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.
- Provides clinical or administrative support based on operational needs.
#1003
Pay: $26.10 - $30.00 per hour
Work Location: In person
