Job Summary
We are seeking a dynamic and dedicated Customer Service Specialist to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and assistance. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in fast-paced environments, possess excellent communication skills, and enjoy helping others, this is the perfect opportunity for you to make a meaningful impact while developing your career in office management and customer support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answers inquiries from customers to provide follow-up for current or prospective customer orders. Assisting Engineering and Sales to ensure that customer needs are met on a timely basis regarding customer requirements
Responsible for receiving, processing, and maintaining signed customer purchase orders from the Sales department, releasing, and forecasting. These communications can be received via computer (EDI/SAP), fax, or e-mail.
Maintaining SAP and customer modules/portals: Ford, GM, Stellantis, Tesla, and any Tier customers.
Works closely with production, shipping, material disposition (Raw material ordering), and scheduling to ensure that customer orders are processed promptly.
Review customer orders in SAP daily. Reviewing customer changes and issues.
Willing to learn and adapt to our changing customer environment/systems.
Conduct a daily review of the automotive customer systems and portals. This should also include an assessment of the weekly customer delivery ratings.
Understand and negotiate customer expedited requests.
Additional Skills
- Other customer‑service‑related duties as assigned to support operational continuity during the contract period.
- Strong communication skills
- Professional presence
- Conflict resolution and problem‑solving ability
- Initiative and self‑management
- Basic commercial knowledge
- Understanding of customer requirements and standards
- MS Office proficiency
- Communication skills
- Customer orientation
- Hands‑on mentality
- Detail‑oriented & accurate
- Reliability
Join us as a Customer Service Specialist where your enthusiasm and professionalism will help create memorable experiences for our clients! We value your dedication and offer opportunities for growth within a supportive team environment.
Pay: $23.91 - $28.80 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
Experience:
- Analysis skills: 2 years (Preferred)
- Automotive: 1 year (Required)
Work Location: In person
