Job Type
Full-time / Part-time
Job Description
Country Inn & Suites is seeking a dependable and customer-oriented Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
The ideal candidate has a strong knack for customer service, thrives in a fast-paced environment, and is highly detail-oriented. Ultimately, you will play a crucial role in creating a pleasant, memorable, and seamless stay for our guests.
Key Responsibilities
- Guest Relations: Welcome guests upon arrival, assign rooms, and perform all standard check-in and check-out tasks.
- Reservation Management: Manage online and phone reservations, maintain updated records of bookings/payments, and confirm group or VIP reservations.
- Financial Handling: Inform customers about payment methods, verify credit card data, and process payments accurately.
- Communication & Collaboration: Provide accurate information about hotel amenities, rates, and the local area. Liaise closely with housekeeping staff to ensure rooms are clean and ready.
- Problem Resolution: Respond to client complaints and requests in a timely, empathetic, and professional manner.
- Up-selling: Suggest additional facilities, services, or room upgrades when appropriate.
Qualifications & Skills
- Experience: Previous experience as a Hotel Front Desk Agent, Receptionist, or a similar customer service role is preferred, but not required. We will train the right person.
- Technical Skills: Proficiency with computers and a willingness to learn standard property management software.
- Soft Skills: Outstanding communication and organizational skills, a strong service-oriented attitude, and a high stress tolerance.
- Education: High school diploma or equivalent preferred.
- Logistics: Must be able to reliably commute or relocate to Conyers, GA 30012 before starting work.
Schedule & Availability
- 8-hour, 10-hour, or 12-hour shifts available.
- Flexible scheduling including Day, Evening, Night, and Morning shifts.
- Must be available to work weekends and holidays as needed; on-call/overtime options available.
Communication Methods Used
- In-person, Phone, and Email.
Job Types: Full-time, Part-time
Pay: $11.00 - $18.00 per hour
Ability to Commute:
- Conyers, GA 30012 (Required)
Ability to Relocate:
- Conyers, GA 30012: Relocate before starting work (Required)
Work Location: In person
