Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana. We strive to provide the best choice of products and the highest level of service. Wright Implement is searching for a Service Department Manager to oversee service operations within the dealership and to optimize Service Department processes ensuring internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. While attracting, retaining, and effectively engaging department personnel.
Responsibilities:
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- Other duties as assigned by supervisor
Knowledge, Skills, Abilities, & Other:
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Basic understanding of financial principles relative to Service Department operations
- Excellent customer service skills
- Familiar with John Deere and competitive products
Requirements:
- 3+ years experience in heavy equipment or Ag equipment background preferred
- Current or past service management experience preferred
- High School Diploma or equivalent experience
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
