Mandatory Requirements
1. The individual being proposed as Production Support / Hypercare Lead must have at least six (6) FTE years of experience in the last ten (10) years in production support, application support, operations support, warranty support, or post-deployment support.
The proposed key staff can site a maximum of 3 projects to meet the requirements.
2. The individual being proposed as Production Support / Hypercare Lead must have at least three (3) FTE years of experience in the last seven (7) years leading production support, hypercare, incident triage, issue resolution, or warranty support activities. Qualifying experience must include defect intake, severity classification, root cause coordination, escalation, resolution tracking, production readiness, support metrics, and issue resolution coordination.
The proposed key staff can site a maximum of 2 projects to meet the requirements.
3. The individual being proposed as Production Support / Hypercare Lead must have at least two (2) FTE years of experience in the last seven (7) years coordinating support across development, testing, operations, business, and vendor teams.
The proposed key staff can site a maximum of 2 projects to meet the requirements.
4. The individual being proposed as Production Support / Hypercare Lead must have at least two (2) FTE years of experience in the last seven (7) years preparing support documentation, operational readiness materials, support metrics, or transition-to-operations artifacts.
The proposed key staff can site a maximum of 2 projects to meet the requirements.
Desirable Requirements
5. The proposed staff has performed the proposed or like-kind role on at least one (1) CA DMV or other state DMV project involving motor vehicle, driver licensing, identification card, credentialing, driver services, or related DMV modernization activities.
6. The proposed staff has led hypercare or warranty support for at least one (1) phased release implementation where production support for deployed functionality occurred while additional releases were still being designed, built, tested, or deployed.
7. The proposed staff has led production triage, warranty support, or operational readiness on at least one (1) project involving Salesforce, MuleSoft or API integrations, and IBM mainframe or equivalent mainframe-dependent services, data, or batch processes.
Pay: $40.00 - $55.00 per hour
Application Question(s):
- Do you have State client Experience?
- We are looking only USC for this position soo are you US Citizen?
Work Location: Remote
