Available Hours: Every other Saturday from 8am to 4 pm
Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds facility expectations.
· Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
· Retrieves messages from voice mail and forwards to appropriate personnel.
· Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
· Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
· Coordinates guestroom reservations.
· Maintains current list of residents who are hospitalized.
· Updates appointment calendars, including transportation and beauty calendars, as directed.
· Receives, sorts, and routes mail, and maintains and routes publications.
· Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
· Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
· Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
· Performs other clerical duties as needed, such as filing, photocopying, and collating.
· Orders, receives, and maintains office supplies.
· Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
· Collects money for store purchases and meal tickets, etc.
· May perform other duties as assigned.
Qualifications/Skills/Educational Requirements: Basic reading, writing, and mathematical skills. Strong communication and teamwork skills. Strong organization and time management skills. Able to resolve problems of dissatisfied customers and/or employees.
Pay: From $17.50 per hour
Work Location: In person
