Manager, CableTechSupport(tm) Services & Engineering

Southwire Company LLC -
Carrollton, GA

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Job Details

Full-time
10 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Bachelor's degree in engineering
Manufacturing company experience
Stakeholder relationship building
Stakeholder management

Full Job Description

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?

Location: Cofer Center

Job Summary

Southwire’s CableTechSupport™ Services & Engineering team plays a mission-critical role in supporting the rapid growth of residential, commercial, industrial, OEM, and utility power markets across North America and globally. Guided by the Re³™ mission—to Respond, Rectify, and Restore electrical systems with Reinforced, Resilient, and Reliable solutions—the CableTechSupport™ Services & Engineering team delivers best-in-class technical consultation, emergency field support, and innovative engineering solutions.

We are seeking a visionary Manager, CableTechSupport™ Services & Engineering to lead the strategic direction, execution, and expansion of Southwire’s technical services and engineering capabilities. This people leader will oversee a high-performing engineering organization, drive value-added services and innovative solutions across emerging markets, and serve as a trusted technical advisor to internal stakeholders and external partners.

The ideal candidate brings deep industry expertise, a strong commercial mindset, and a proven ability to scale engineering capabilities that create measurable customer value, drive profitability, and accelerate business growth.

Key Responsibilities

Strategic Leadership: Lead engineering strategy to drive growth across R&C, P&I, data centers, power generation, renewables, factory automation, telecom, transit, and critical infrastructure markets.
Team Leadership: Develop and manage a high-performing multidisciplinary engineering team supporting more than 25,000 customer requests annually.
Voice of Customer: Resolve critical field issues, support regulatory compliance, issue engineering letters, and provide technical guidance to customers, inspectors, and stakeholders.
Customer-Centric Innovation: Convert customer challenges into new products, services, and solutions, including Re³™ cable repair systems and jobsite support offerings.
Digital Tools & Solution Selling: Advance Southwire’s solution-selling strategy through award-winning and patent-pending platforms, including the Re³™ Chatbot and Re³™ Cable Pull Calculator.
Intellectual Property: Drive innovation and patent development in collaboration with internal and external IP counsel.
Industry Leadership: Guide subject matter experts participating in major codes and standards organizations, including NEC, NFPA, UL, CSA, ASTM, ICEA, AEIC, SAE, NEMA, ANSI, and ISO.
Digital Transformation: Expand online engineering resources, manage engineering data governance, and ensure specification accuracy through ECM processes.
Service Expansion: Develop and scale premium engineering services, including advanced ampacity modeling and technical consulting.
Proposal & Bid Support: Lead technical reviews, RFIs, RFQs, and bid responses for strategic and government-funded infrastructure projects.
Thought Leadership: Deliver Re³™ bi-monthly publications, create customer-focused technical content, and showcase measurable value through real-world case studies.
Cross-Functional Collaboration: Partner with Sales, Product Management, Marketing, and channel partners to support training, customer engagement, and product launches.
Brand Development: Increase the visibility of CableTechSupport™ through webinars, podcasts, publications, continuing education programs with PDH credits, and keynote speaking engagements.

Required Education & Experience

Minimum Qualifications

Bachelor’s degree in engineering.

Preferred Qualifications

Master’s degree in engineering or Professional Engineer (P.E.) license.

Specialized Engineering Degrees

Electrical Engineering and Electronics Engineering
Mechanical Engineering
Chemical Engineering
Materials Science and Engineering
Industrial Engineering
Software Engineering, Computer Science, or Computer Engineering
Civil Engineering

Experience

Applications support and/or product engineering experience in the wire and cable, power, utility, electrical manufacturing, or broader electrical industry is required.
10+ years of experience in wire and cable applications, including at least 5 years in a lead engineering role.
Proven track record of mentoring and developing technical team members, including setting and supporting short- and long-term career goals.
Experience working across diverse industries and global markets.

Skills and Competencies

Strong communication, collaboration, and stakeholder engagement skills.
Proficiency with engineering software such as FEA/COMSOL, CYMCAP, AutoCAD, MATLAB, ETAP, or similar tools.
Familiarity with SAP, Salesforce, CRM systems, and technical service platforms.
Demonstrated success in technical content creation, public speaking, and customer-facing presentations.

Spans of Control

Direct reports: 3–7 team members

Travel

Domestic and international travel up to 50% of the time.

Benefits We Offer:

401k with Matching
Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
Paid Time Off & Paid Holidays
Long & Short-Term Disability
Supplemental Insurance Plans
Employee Assistance Program
Employee Referral Program
Tuition Reimbursement Programs
Advancement & Professional Growth opportunities
Parental Leave
& More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Job Summary

Key Responsibilities

Required Education & Experience

Spans of Control

Travel

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