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Duties:
- Greet and welcome guests as they arrive at the restaurant or hotel
- Escort guests to their tables and provide menus
- Assist guests with seating arrangements and special requests
- Take reservations over the phone or through online platforms
- Manage the waitlist and estimate wait times for guests
- Maintain a clean and organized host/host station
- Collaborate with servers, bartenders, and kitchen staff to ensure smooth operations
- Answer phone calls and provide information to guests
- Handle guest complaints or concerns in a professional and courteous manner
Qualifications:
- Previous experience in food service, guest relations, or hospitality is preferred
- Familiarity with POS systems is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong organizational skills and attention to detail
- Positive attitude and willingness to help others
- Ability to handle difficult situations with patience and professionalism
- Knowledge of phone etiquette and customer service principles
This position offers an opportunity to work in a dynamic and customer-focused environment. If you enjoy providing exceptional service to guests and thrive in a team-oriented setting, we would love to hear from you.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
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Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
