About Us
At Cordells Automotive, we don’t just satisfy customers; we blow their minds. We believe that average customer service is a crime. We are on a mission to deliver experiences so unexpectedly amazing, personal, and outrageous that our clients can’t stop talking about us.
We don’t do rigid scripts. We don’t do robotic pleasantries. We do genuine human connection, radical empathy, and legendary problem-solving right here in the La Crosse area. . If you want a boring desk job where you just watch the clock, this isn’t it.
The Role: What You’ll Actually Be Doing
We are looking for a high-energy professional who refuses to be boring. At this salary tier, you aren't just an order-taker; you are a brand ambassador, a master problem-solver, and the highlight of our customers' day.
- Own the Vibe: Turn standard inquiries (in-person, phone, and digital) into memorable, positive interactions.
- Be a Hero: Look for opportunities to go above and beyond the standard script. We give you the autonomy and support to truly care for our clients and stand out from the competition.
- Solve the Unsolvable: Take complex, high-stakes customer issues and turn them into massive wins with creativity, speed, and grace.
- Drive Loyalty: Build deep, lasting relationships with our clients so they never even think about going to a competitor.
Who You Are
If you’re the kind of person who makes friends everywhere you go and naturally commands a room, you’re who we are looking for.
- You have a magnetic personality: You radiate positive energy and easily build rapport face-to-face or over the phone.
- You are radically empathetic: You can genuinely put yourself in someone else's shoes and actively want to make their day better.
- You are a creative problem-solver: "That’s not our policy" is not in your vocabulary. You find a creative way to get to "Yes."
- You have thick skin and a warm heart: You can de-escalate a frustrated client and leave them laughing by the end of the interaction.
Requirements & Qualifications
- Experience: 3+ years of experience in high-end customer service, hospitality management, luxury retail, account management, or upscale sales.
- Location: Ability to reliably commute to the La Crosse area daily. This is a 100% in-person role because our team culture is electric.
- Communication: Flawless verbal and written communication skills. You know how to be highly professional while keeping your personality intact.
- Tech-Savvy: Comfort navigating CRM systems, databases, and modern communication software efficiently.
Rewards, Perks & Benefits
- Competitive Compensation: A strong salary range of $50,000 to $95,000, scaling with the depth of your experience and the value you bring.
- Growth Opportunities: We reward top performers. If you kill it here, leadership opportunities are absolutely on the table
- Full Benefits Package:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
