Essential Duties and Responsibilities include the following. Other duties may be assigned
as needed.
- Coordinates, schedules and reschedules patient’s special (Nuclear Medicine, PET,
Biopsies and Research Studies) radiology procedures as requested by patients and
referring physician offices for all of TGH Imaging locations.
- General knowledge on radiology procedures, CPT, ICD codes and health
insurances.
- Answer questions regarding appointments and imaging during the calls with the
patient and / or physician offices.
- Obtain necessary information (patient demographics and insurance information) and
record it in the scheduling system.
- Gives the patient the necessary prep instructions that they need to do before that they
come in for their scheduled exam.
- Remind patients to bring in all necessary items when they come for the exam (script,
insurance and a form of identification, prior studies when applicable and also payment
that may be expected at the time of service)
- Obtain referral and authorization information when available and record it into the
patient’s file in the RIS system.
- Be efficient with the high volume of outbound calls related to the interface orders and
incoming fax order requests.
- Scrub all scripts for, diagnosis, date, signatures and correct exam protocols.
- Communicate back to the referring offices regarding their patient’s appointment status.
- Function in a team environment and assist other team members when needed.
- All other duties as assigned.
