Job Summary
Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.
Essential Duties and Responsibilities Include
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Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
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Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
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A high volume of monthly transactions is required.
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Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
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Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
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Email monitoring and response.
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Special Projects as assigned.
Transferable Skills
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Exceptional oral and written communication skills.
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Possess a passion for serving customers with proactive solutions.
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Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
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Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
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Excellent critical thinking, analytical, and problem-solving skills.
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Knowledge of corporate travel technology products.
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Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
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Ability to respond to change.
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Ability to embrace diversity.
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Professional manner and appearance.
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Effective organizational and time management skills.
Qualifications
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Minimum of four (4) years’ corporate travel experience is required.
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Knowledge of travel agency operations is required.
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Ability to work shifts to cover extended hours.
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Advanced knowledge of Sabre reservation system is required.
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Proven ability to handle multiple priorities simultaneously.
