The Human Resources Assistant provides administrative, clerical, recruitment, and customer service support to the Absentee Shawnee Tribal Health Authority (ASTHA) Human Resources Department. This position is critical to the success of the Human Resources Department and serves as the first point of contact for applicants, employees, visitors, and community members seeking Human Resources assistance.
The Human Resources Assistant represents ASTHA and the Human Resources Department by providing professional, courteous, and responsive customer service. This position requires a positive attitude, a welcoming demeanor, strong communication skills, and the ability to maintain confidentiality while assisting employees and applicants. When questions or concerns cannot be immediately resolved, the Human Resources Assistant is expected to research the issue, obtain accurate information, and ensure timely follow-up.
This position supports all aspects of Human Resources operations, including recruitment, onboarding, personnel record maintenance, employee communication, special projects, accreditation support, and community outreach. The Human Resources Assistant plays an important role in promoting ASTHA as an employer of choice and ensuring a positive experience for applicants and employees.
- High School Diploma or GED.
- Associate degree or equivalent coursework from an accredited college or university in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
- One (1) to two (2) years of Human Resources, administrative support, recruitment, or customer service experience required.
- Experience working in a Native American Tribal Health System, governmental healthcare organization, or similar healthcare environment preferred.
Knowledge, Skills and Abilities
- Knowledge of general Human Resources and office administration practices.
- Strong customer service skills and commitment to providing exceptional service.
- Ability to communicate effectively both verbally and in writing.
- Strong interpersonal skills and the ability to establish positive working relationships with individuals of varying social and cultural backgrounds.
- Strong organizational, planning, and time management skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent attention to detail and accuracy.
- Strong problem-solving and follow-up skills.
- Ability to exercise sound judgment and determine when issues should be escalated.
- Ability to work independently and collaboratively within a team environment.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Dependability, professionalism, and strong work ethic.
- Willingness to learn Native American Human Resources practices and healthcare-related Human Resources processes.
- Must have a valid Oklahoma Driver’s License.
- Must be able to pass a background check drug test.
Physical Requirements and Working Conditions
- Must be able to sit, stand, stoop, bend or kneel for long periods of time.
- Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.
- Frequent lifting (up to 20 lbs)
- Occasional lifting (up to 40 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
