Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.
Summary: The Community Engagement Specialist supports the ICC services by mobilizing communities to address the emotional and behavioral health needs of youth, young adults, and families.
Essential Duties & Responsibilities:
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Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.
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Duties & Responsibilities
- Community Engagement, Outreach & System of Care Collaboration
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Represent TN Voices in assigned regions by developing and sustaining community engagement activities that promote System of Care values, children’s mental health awareness, and suicide prevention awareness.
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Lead and participate in children’s mental health acceptance events, collaborations, community outreach opportunities, and awareness activities in partnership with local and regional partners.
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Develop, coordinate, and support Children’s Mental Health Coalitions and local interagency collaborations within assigned regions.
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Attend and actively participate in system of care-related meetings, advisory boards, councils, committees, workgroups, and community events within assigned regions.
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Identify and engage community champions, faith-based organizations, schools, courts, providers, family groups, local leaders, and child-serving agencies to strengthen outreach and collaboration.
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Promote and disseminate information regarding System of Care principles, community mental health resources, warning signs, and supports available for children, youth, young adults, families, and providers.
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Coordinate and host informational booths at conferences, community events, and partner-requested outreach activities as assigned.
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Assist with community needs assessments, outreach planning, and dissemination of findings or information as requested by program leadership or the State.
- Training, Presentations & Public Awareness
- Provide System of Care presentations to community organizations, family groups, child-serving agencies, and other community partners within assigned regions.
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Coordinate and provide QPR, Youth Mental Health First Aid, Training for Mental Health First Aid, or other State-approved trainings as requested and assigned.
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Schedule, organize, and support community presentations, trainings, and awareness events, including obtaining sign-in sheets, evaluations, and other required documentation.
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Ensure presentations and trainings are professional, appropriate, understandable, and effective in meeting stated objectives.
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Provide outreach and education that increases awareness and understanding of children’s mental health, System of Care principles, suicide prevention, and available community supports.
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Support the expansion of local partnerships by sharing approved program materials, resources, and referral information with community stakeholders.
- Documentation, Reporting & Contract Compliance
- Document all community engagement activities, outreach contacts, meetings, trainings, presentations, coalitions, booths, and related program activities in required systems.
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Submit accurate monthly reports reflecting scheduled and completed meetings, events, presentations, trainings, community contacts, referrals for information, resources shared, MOUs, community champions, and booths hosted.
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Track and report data related to community-specific requests, grant-required activities, process evaluations, training evaluations, and other outcomes required by the Community Engagement scope.
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Support the development, collection, and maintenance of interagency agreements, memoranda of understanding, partner documentation, sign-in sheets, and evaluation materials.
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Maintain compliance with HIPAA, confidentiality standards, CARF expectations, agency policies, State guidance, and contract requirements.
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Collaborate with the Community Engagement Coordinator, program leadership, regional staff, and State partners to align outreach activities with grant goals, deliverables, and required outcomes.
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Participate in required supervision, staff meetings, trainings, technical assistance activities, and professional development related to the Community Engagement Program.
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Perform other duties and tasks as assigned.
Qualifications:
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High school diploma or equivalent is required. Bachelor’s or associate degree in a social or behavioral science field or a closely related field is strongly preferred.
- Experience working with children, youth, young adults, families, community partners, coalitions, child-serving systems, or nonprofit service organizations is preferred.
- The employee must be eligible to obtain and maintain certification as a Family Support Specialist and/or the Tennessee Certified Peer Handbook credential, when applicable.
Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance
Other Skills and Abilities:
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Strong knowledge of System of Care values and principles, including youth-guided, family-driven, culturally responsive, trauma-informed, and community-based approaches.
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Ability to develop and maintain relationships with community agencies, coalitions, leaders, families, providers, child-serving systems, schools, courts, and local or state partners.
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Effective public speaking, presentation, training, facilitation, and outreach skills.
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Ability to communicate clearly and professionally with diverse internal and external audiences, both verbally and in writing.
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Demonstrated ability to mobilize community partners, identify community champions, and support local interagency collaboration.
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Strong organizational and time management skills with the ability to manage multiple regional activities, meetings, trainings, and reporting deadlines.
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Ability to document outreach, presentations, coalition involvement, trainings, community needs, and related activities accurately and timely.
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Proficiency in Microsoft Office, electronic documentation systems, virtual meeting platforms, and basic data tracking tools.
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Commitment to confidentiality, ethical practice, cultural responsiveness, teamwork, and high-quality service delivery.
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Access to reliable transportation, auto insurance, and home internet service.
Core Competencies:
- Serves as an active leader on established community coalitions and assists communities without coalitions to establish effective ones.
Plan and implement community engagement outreach activities.
Identify and build professional relationships with local government and community-based organizations that serve children and families.
Coordinate training opportunities for youth, young adults, families, community stakeholders and other agencies.
Complete Community Engagement Specialist Monthly Report and others as needed in a timely manner.
- Leads community engagement efforts by coordinating outreach, partnerships, and training initiatives to expand access, strengthen collaboration, and support effective service delivery.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.
Core Values: V.O.I.C.E.
V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.
O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.
I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.
C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.
E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.
Promotion & Advancement: To be considered for promotion to a higher position, the
employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.
Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at
[email protected].
All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.
