Patient Experience Coordinator
Lumos Dental Studio | Winter Garden, FL
Monday - Friday 7:30am - 4:30pm
At Lumos Dental Studio, we believe dentistry is about more than healthy smiles, it is about making every patient feel seen, known, and genuinely cared for.
We are looking for a Patient Experience Coordinator who thrives on creating exceptional experiences, building meaningful relationships, and helping patients confidently move toward better oral health. This role is ideal for someone who enjoys connecting with people, solving problems, staying organized, and contributing to a high-performing team.
This is not just a front desk position. It is an opportunity to become one of the key drivers of the patient experience and the continued growth of our practice.
What You'll Do
- Create an outstanding first and last impression for every patient.
- Build trust through warm, confident, and professional communication.
- Answer phones with excellence and help patients schedule the care they need.
- Protect the doctor's and hygienists' schedules through proactive scheduling and follow-up.
- Support new patient onboarding from the first phone call through the first visit.
- Encourage patient reviews and referrals through exceptional service.
- Utilize scripts and communication tools to consistently deliver a five-star experience.
- Work closely with the clinical team to ensure seamless patient flow.
- Identify opportunities to improve systems, communication, and efficiency.
What We're Looking For
- Exceptional communication and people skills.
- Positive, coachable, and solutions-oriented mindset.
- Highly organized with strong attention to detail.
- Comfortable multitasking in a fast-paced environment.
- Professional, dependable, and accountable.
- Passionate about delivering outstanding customer service.
- Dental experience preferred, but the right attitude and willingness to learn matter most.
Our Core Values
At Lumos, we are building a team that is:
- Accountable
- Growth-minded
- Team-oriented
- Compassionate
- Committed to excellence
We believe high-performing teams are built on trust, ownership, healthy communication, and a shared commitment to serving patients exceptionally well.
Compensation & Benefits
- Competitive hourly compensation (based on experience)
- Monthly performance bonus opportunities
- Paid time off
- Dental benefits
- Supportive, growth-focused culture
If this sounds like the next step in your career, apply today. We look forward to learning more about you.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No less than 32.0 per week
Benefits:
- Dental insurance
- Paid time off
Experience:
- Dental receptionist: 3 years (Required)
Work Location: In person
