Job Summary
We are seeking a dynamic and detail-oriented Medical Front Desk Specialist to join our healthcare team! In this vital role, you will be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, patient service, and familiarity with electronic health record (EHR) systems will help facilitate efficient clinic operations. This position offers and exciting opportunity to contribute to quality patient care while honing your skills in medical reception, billing, and clerical work. This position offers flexible hours and requires the ability to work afternoon, early evening and Saturday hours.
Duties
- Greet patients and visitors warmly and manage check-in and check-out procedures
- Verify patient insurance coverage and perform insurance verification
- Review and update patient documentation, ensuring compliance with HIPAA regulations and clinical confidentiality policies
- Schedule appointments accurately using medical scheduling software and coordinate follow up visits
- Maintain and update patient records within Electronic Health Record (EHR) systems ensuring compliance with HIPAA regulations
- Review documentation for accuracy, including CPT coding, ICD-10/ICD-9/ICD coding, and care plans to support medical billing and coding processes
- Answer multi-line phone systems with excellent phone etiquette, providing clear communication and appointment reminders
- Manage filing of medical records, perform data entry tasks such as 10-key typing, and support clinic operations through clerical tasks like faxing, scanning, and data management
Qualifications
- Proven experience as a Medical Receptionist or in a similar medical office administrative role with clinic experience preferred
- High school diploma or GED preferred
- Strong knowledge of medical terminology, ICD coding, CPT coding, and Medicare guidelines
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth or Jane is highly desirable
- Excellent computer skills including proficiency in Microsoft Office applications and health information management software
- Ability to handle sensitive patient information in accordance with HIPAA regulations with discretion and professionalism
- Bilingual abilities are a plus to serve a diverse population effectively
- Exceptional customer service skills combined with strong organizational abilities and attention to detail
- Office experience in a healthcare setting including front desk duties, insurance verification, appointment scheduling, and medical billing is preferred
- Ability to work afternoon, early evening and weekend hours is required
Join us in delivering outstanding patient care through efficient office management! This position offers and engaging environment where your administrative expertise directly impacts patient satisfaction and clinic success. We value proactive team players who thrive on multitasking and delivering exceptional service every day.
Pay: $19.00 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
Work Location: In person
