Full job description
Summary of Responsibilities
Prioritizes, directs and coordinates the activities of restaurants in His/ Her Area, to continually strengthen the Concepts Brand position and maximize its sales and profitability.
Essential Accountabilities (Applies to All Restaurants in His/ Her Area)
People (Most Important):
- Management Staffing/ Development: Cover 100% of shifts with MICs capable of executing Running
Great Shifts (RGS) disciplines
- Crew staffing/ Development: Cover 100% of the shifts with adequate staffing & Aces in all key positions
- Succession Plan: Active plan for key positions (GM, AGM, SL, TT)
- Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans,
provides good & timely performance evaluations and addresses all employee concerns with urgency
Management Training: Ensures the management teams are trained and share the responsibilities of:
- recruiting new hires, training, coaching & evaluating employees.
- Coaching: Raises the performance of employees through effective coaching skills
Compliance (Applies to All Restaurants in His/her Area)
- Government Laws: Ensures strict compliance with applicable laws
- Company Policies: Ensures strict compliance with all company policies and addresses all violations with
Urgency Financials (Applies to All Restaurants in His/ Her Area)
- Inventory and Labor: Understands the KPIs of Inventory & Labor controls and capable of Controlling
them to expectations
- Follow-Up: Follows up Daily on Sales, COS and COL variances
- Problem Solving: Able to Troubleshot/Correct COS, COL, Ops variances
- Management Training: Ensures the management teams are trained and share the responsibilities of:
ordering products, projections & scheduling, daily key cost awareness/ reaction and PNL analysis.
- Strives to drive year-over-year growth in Sales and Profit
Operations (Applies to All Restaurants in His/Her Area)
- Understands the key disciplines of RGS
- Delivers attentive, hospitable and quick customer service on 100% shifts
- Delivers good Food Quality on 100% shifts
- Provides a clean and sanitary environment for customers on 100% shifts
- Consistently raises the bar in QSC standards
Assets (Applies to All Restaurants in His/ Her Area)
- Consistently maintains exterior/ interior grounds & facilities in good shape
- Corrects all asset deficiencies with urgency
- Eliminates any potential for liability with urgency
- Aware of expires of all restaurant leases in Area
Safety (Applies to All Restaurants in His/ Her Area)
- Creates an Area culture that makes safety Priority #1
- Strictly enforces Safety Rules and Policies on 100% of the shifts
- Responds to all Safety Concerns with a high degree of Urgency
Availability:
- Open availability
- Minimum 5 day, 50 hour work week
- Available to work anywhere on assigned island(s)
- Need vehicle to tour stores
Other Functions
Performs other duties as assigned.
Required Skills
Analytical: Able to analyze reports and correct deficient areas effectively
Problem Solving: Able to implement TOSIDPAR and achieve desired results
Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results
Coaching: Able to develop skills of employees to perform at a higher level
Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench
Working Conditions
Minimal hazards. Works 50-hour workweeks and/or as needed. Must be available to work any time and any day.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Management: 3 years (Required)
Work Location: On the road
