Must have sales experience. Minimum of 3 years of pest control sales experience required.
We are seeking a motivated, organized, and customer-focused Inside Customer Sales & Administrative Specialist to join our team. This position combines administrative support with inside sales responsibilities. We are looking for a strong salesperson who enjoys building relationships, providing exceptional customer service, and identifying opportunities to grow existing customer accounts. The ideal candidate is a positive, energetic professional who enjoys helping customers and driving sales. You should be comfortable making outbound calls, identifying customer needs, recommending additional services, and building lasting customer relationships. If you have a passion for customer service, strong administrative skills, and a proven sales background, we'd love to hear from you.
In addition to supporting our executive and administrative teams, this role will be responsible for making outbound sales calls to existing customers to strengthen relationships, recommend additional pest control and wildlife services, and upsell products and services that best fit their needs. The ideal candidate is confident on the phone, detail-oriented, and thrives in a fast-paced office environment.
Primary Responsibilities
- Support the General Manager, CEO, and office team with daily, weekly, monthly, and annual objectives.
- Provide outstanding customer service to both internal and external customers.
- Make outbound sales calls to existing customers to promote additional pest control and wildlife services, upsell current accounts, and generate additional revenue.
- Build and maintain strong customer relationships through proactive communication and follow-up.
- Schedule appointments for new and existing customers.
- Resolve customer concerns by making practical and professional decisions.
- Prepare and submit proposals as needed to support the sales team.
- Answer incoming phone calls and assist customers and technicians with scheduling, questions, and service requests.
- Send emails to customers and vendors as needed.
- Self Motivated
- Perform other duties as assigned.
- Must be available to work two Saturdays per month.
- Previous sales experience is required. Experience with outbound sales, inside sales, or customer retention is strongly preferred.
- High school diploma or equivalent required.
- Proficiency in Microsoft Office, Adobe Acrobat, and other office software.
- Good verbal and written communication skills.
- Comfortable using technology, including internet applications, uploading photos, and utilizing company software.
- Strong problem-solving and organizational skills.
- Advanced customer service skills with the ability to confidently recommend and sell services.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to meet deadlines and work independently with minimal supervision.
Pay: $20.00 - $24.00 per hour
Work Location: In person
