Salon Manager – The Lash Lounge Miami–Dadeland
The Lash Lounge Miami–Dadeland is a high-end eyelash extension salon seeking a high-energy, sales-driven Salon Manager to lead the location, grow revenue, develop the team, and deliver an exceptional guest experience.
The ideal candidate is a strong leader who is comfortable holding a team accountable, meeting sales goals, training employees, resolving guest concerns, and stepping in wherever needed to support daily salon operations.
Key Responsibilities
- Lead the salon team in achieving monthly revenue, membership, retail, rebooking, and guest-retention goals.
- Take direct responsibility for meeting the salon’s membership sales and overall revenue targets.
- Train, coach, and motivate the front desk and stylist teams on sales, memberships, consultations, rebooking, retail products, and guest communication.
- Track employee performance and provide ongoing feedback, accountability, and development plans.
- Help team members grow professionally by identifying training needs and providing consistent coaching and support.
- Sell eyelash extension memberships and confidently explain membership benefits to guests.
- Educate clients on retail products, aftercare, service upgrades, and the benefits of maintaining a consistent lash schedule.
- Follow up with guests regarding their services, appointments, satisfaction, cancellations, and membership inquiries.
- Create and manage weekly stylist and front desk schedules based on business needs.
- Cover front desk shifts and assist with staffing gaps, call-outs, and schedule changes when necessary.
- Ensure all phone calls, text messages, voicemails, online leads, and guest inquiries are answered promptly.
- Ensure appointments are booked correctly and all required deposits are collected.
- Process sales transactions accurately using salon POS and scheduling software.
- Resolve scheduling conflicts, service concerns, customer complaints, and other guest issues professionally.
- Maintain a clean, organized, and welcoming front desk, lobby, retail area, and restroom.
- Monitor salon supplies, back-bar products, retail inventory, and operational needs.
- Complete inventory counts and place approved orders in a timely manner.
- Assist with salon promotions, local partnerships, pop-up events, and community outreach.
- Maintain compliance with salon policies, service standards, sanitation requirements, and The Lash Lounge brand expectations.
- Communicate regularly with ownership and provide updates on sales, staffing, memberships, guest concerns, and overall salon performance.
Qualifications
- Previous management or leadership experience required. Minimum 2 years
- Strong sales experience required, preferably in membership sales, beauty, wellness, fitness, hospitality, or a service-based business.
- Proven ability to meet sales, revenue, or membership goals.
- Strong customer service and conflict-resolution skills.
- Ability to coach, train, motivate, and hold employees accountable.
- Comfortable working with POS systems, scheduling software, sales reports, and client transactions.
- Excellent organization, communication, and follow-up skills.
- Must be dependable, professional, proactive, and comfortable working in a fast-paced environment.
- Must be willing to work evenings and weekends based on salon needs.
- Must be willing to cover shifts and assist the team when staffing needs arise.
Position Details
Job Type: Full-time
Pay: $50,000.00
Work Location: In person
Location: The Lash Lounge Miami–Dadeland
Remote Work: No
We are looking for a manager who takes ownership of the salon’s performance, leads by example, and is passionate about sales, team development, and creating an exceptional experience for every guest.
Job Type: Full-time
Pay: From $50,000.00 per year
Shift:
Experience:
- Salon : 1 year (Required)
- Salon or Spa : 3 years (Required)
Ability to Commute:
- Pinecrest, FL 33156 (Required)
Ability to Relocate:
- Pinecrest, FL 33156: Relocate before starting work (Required)
Work Location: In person
