Job Overview
We are seeking a dynamic and experienced Marriott Hotel General Manager to lead our hospitality team with energy and vision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will inspire teams, uphold high standards of service, and drive the success of the property. The ideal candidate is passionate about hospitality management, multilingual or bilingual, and possesses a proven track record in overseeing hotel operations within a resort or similar setting. This full-time position offers an exciting opportunity to shape memorable guest stays while managing a thriving hospitality enterprise.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments
- Lead and supervise hospitality teams to deliver outstanding guest services aligned with property standards
- Manage hospitality operations budgets, including revenue management, expense control, and financial planning
- Implement and uphold hotel guest service standards to ensure high levels of guest satisfaction and loyalty
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and occupancy rates
- Coordinate human resources activities such as hiring, training, performance evaluations, and staff development
- Monitor hotel guest relations by addressing guest inquiries, resolving issues promptly, and maintaining positive relationships
- Oversee night audit procedures to ensure accurate financial reporting and compliance with operational policies
- Develop strategies for revenue growth through effective marketing initiatives and operational improvements
- Maintain compliance with safety regulations, hotel policies, and industry standards across all departments
Experience
- Proven managerial experience in hotel or resort management with a strong background in overseeing hospitality operations
- Demonstrated supervisory experience leading diverse teams within a fast-paced environment
- Extensive knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms
- Strong financial management skills including budgeting, revenue management, and controlling operational costs
- Excellent communication skills; bilingual or multilingual abilities are highly desirable for engaging diverse guests and teams
- Experience in handling human resources functions such as staffing, training, performance reviews, and conflict resolution
- Familiarity with front desk operations, multi-line phone systems, phone etiquette, night audit procedures, and guest services standards
- Background in hospitality or resort environments preferred; prior experience managing large-scale properties is advantageous
Join us to lead a vibrant team dedicated to delivering exceptional hospitality experiences! Your expertise will help shape memorable stays for our guests while fostering a positive work environment that values leadership, teamwork, and excellence.
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
