Key Responsibilities:
SchedulingSchedule Management
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Responsible for the coordination of care for surgical and non-surgical patients
- Maintains and manages physician's calendar including office, vacation/time-off, on-call and surgical calendar
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Schedules patients appointments
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Schedules tests, surgeries, procedures, consultation requestspost-op physical therapy
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Liaison with hospitals and surgery centers to schedule cases and to notify changes
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Liaison with appropriate vendors to order equipment for scheduled surgical cases
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Verifies patient's insurance eligibility for the procedure
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Schedules and/or coordinates with other physicians and hospitals
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Manages/releases hospital block time at hospital(s)
Communications
- Answers telephone in accordance with office protocol
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Triages phone calls to the appropriate individual or department
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Retrieves and responds to voicemail messages in a timely manner
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Handles patient complaints
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Responds to flags in EMR system
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Responds to physician messages delivered through Patient Portal
Records Management
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Prepares correspondence (memos, reports, letters, etc.) as directed by physicians and administration
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Ensures all diagnostic testing and required documentation, including operative files, are ordered, scanned and sent to all parties
- Arrives surgery, and enters global period dates after procedure has taken place
Qualifications
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Bachelor's degree preferred; Prior healthcare experience required
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A minimum of five years of experience as an administrative assistant in a healthcare setting
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Excellent computer skills: including Microsoft Office; Electronic Medical Records
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Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.
Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer
