Position Summary
Are you the kind of person who leads by rolling up your sleeves, not by sitting behind a desk? At Bluebird, we're a growing company where hard work opens real doors — many of our leaders started right where you'd be starting. We're built on four values that guide everything we do: Pursue Excellence by getting a little better every single day, Serve with Humility by putting your team and customers first, Be Accountable by having honest conversations and owning your results, and Deliver Smiles by being the reason someone's day got brighter. We don't just hang these on the wall — we hire, train, and promote by them, so the right attitude and effort here will take you further than a fancy resume ever could. We need people who are ready to step up, set the example, and bring out the best in the team around them — because at Bluebird, leaders aren't given a title and told to manage, they earn respect by working alongside their crew every single day. This is more than a job; it's a chance to grow with a company that's going places and wants to take you with us.
The Assistant Manager is a hands-on working leader responsible for supporting the General Manager in the daily operation of the site. This position is primarily operational and field-based, not office-based. The Assistant Manager is expected to spend the majority of the workday actively participating in truck wash operations, including scrubbing, pressure washing, prepping, cleaning, and maintaining wash quality, while also helping lead the team and execute the General Manager’s direction.
Essential Duties and Responsibilities
Operations and Wash Production
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Spend the majority of each shift actively working alongside the team in truck wash operations.
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Scrub, prep, pressure wash, and clean trucks in accordance with company standards.
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Assist with vehicle flow, loading, directing, and staging to support efficient wash throughput.
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Jump into operational roles as needed, including prep, pressure washing, tunnel support, and customer-facing duties.
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Monitor daily production, wash quality, traffic stacking, and site flow.
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Help ensure all operational areas remain clean, organized, safe, and ready for use.
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Verify that opening, shift, and closing procedures are completed accurately and consistently.
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Conduct routine walk-arounds of the site and inspect equipment, including pressure washers, IQ components, air dryers, hoses, and related wash equipment.
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Submit maintenance issues and work orders as needed and follow up on outstanding repairs.
Leadership and Store Execution
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Help lead the store under the direction and expectations of the General Manager.
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Execute the General Manager’s priorities and help ensure company procedures are followed consistently.
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Provide floor leadership throughout the shift by setting the pace, maintaining urgency, and reinforcing accountability.
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Assign daily roles and rotate staff as needed to maintain quality, productivity, and team engagement.
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Approve and stagger breaks and lunches to ensure site coverage.
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Step in to lead the site when the General Manager is off-site, unavailable, or delegated elsewhere.
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Reinforce standards related to attendance, punctuality, uniforms, conduct, safety, and work performance.
Team Leadership and Development
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Coach supervisors and team members through in-the-moment feedback and daily support.
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Train employees on wash quality, scrubbing technique, pressure washing procedures, safety, and customer service expectations.
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Support weekly check-ins with Supervisors and periodic development conversations with frontline employees.
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Assist with performance reviews, follow-up conversations, and corrective action documentation as needed.
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Conduct or support regular team huddles and brief meetings to communicate goals, standards, and daily focus points.
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Help support employee accountability, morale, and consistency across the site.
Sales and Customer Experience
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Support daily sales execution and help reinforce company sales goals.
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Train and coach employees on vehicle qualification, upselling, memberships, and customer interaction.
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Track employee sales activity and help coach underperformance while recognizing strong results.
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Help communicate incentive programs, goals, and progress to the team.
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Interact with customers professionally and assist in resolving complaints or escalated service issues.
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Approve re-washes, refunds, or upgrades within established authority.
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Maintain a visible leadership presence during peak customer hours.
KPI, Inventory, and Administrative Support
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Monitor chemical, supply, and consumable inventory levels and assist with counts and replenishment.
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Participate in KPI discussions and operational reviews with the General Manager.
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Complete daily shift reports, notes, and documentation related to site performance, customer issues, maintenance, or employee concerns.
Qualifications
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Prior supervisory or leadership experience preferred.
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Experience in truck wash, car wash, automotive service, detailing, general labor, or other fast-paced operational environments preferred.
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Ability to lead employees while actively working alongside them.
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Strong work ethic and willingness to perform physical labor for the majority of the shift.
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Ability to communicate clearly, enforce standards, and follow direction from the General Manager.
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Basic understanding of customer service, team leadership, and operational accountability.
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Ability to adapt quickly and step into different roles based on business needs.
Knowledge, Skills, and Abilities
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Ability to lead by example and maintain a strong on-floor presence.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong observational skills related to wash quality, safety, and employee performance.
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Ability to provide coaching, direction, and corrective feedback in a professional manner.
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Dependable attendance and punctuality.
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Basic comfort with operational systems, reporting, and maintenance tracking tools.
Physical Demands
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Must be able to stand and walk for extended periods of time.
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Must be able to bend, stoop, kneel, reach, scrub, and perform repetitive physical tasks throughout the day.
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Must be able to regularly lift and move items consistent with site operations.
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Must be able to operate pressure washing and wash-related equipment safely and effectively.
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Must be able to work in wet, noisy, and physically demanding conditions.
Work Environment
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Work is performed primarily in an active truck wash environment.
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Regular exposure to water, cleaning chemicals, moving vehicles, equipment noise, and varying outdoor weather conditions.
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This role requires active participation in daily field operations and should not be viewed as a desk-based management position.
Position Expectations
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The Assistant Manager is expected to be a working leader first.
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This role requires hands-on participation in truck washing operations for most of the day while helping lead the team under the direction of the General Manager.
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Success in this role requires a balance of physical work, operational discipline, leadership presence, and accountability.
Disclaimer
This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties as business needs require.
