Job Summary
As a Front Desk Agent at the Hilton Garden Inn, you are the first point of contact for our guests and play a key role in delivering exceptional hospitality experiences. You will be responsible for greeting guests, managing check-ins and check-outs, and ensuring all guest interactions reflect Hilton’s commitment to outstanding service. This role requires professionalism, attention to detail, and a passion for creating a welcoming environment.
Duties
- Greet guests warmly upon arrival and provide a smooth, efficient check-in and check-out process
- Manage reservations, room assignments, and special requests accurately
- Respond to guest inquiries, concerns, and complaints in a timely and professional manner
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Handle payments, process transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
- Answer phone calls and direct inquiries appropriately
- Uphold Hilton brand standards and ensure a high level of customer service at all times
Requirements
- High school diploma or equivalent (hospitality or related field preferred)
- Previous customer service or hospitality experience is a plus
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills and familiarity with hotel management systems preferred
- Professional appearance and demeanor
- Availability to work flexible hours, including nights, weekends, and holidays
Preferred Skills
- Experience with property management systems
- Problem-solving abilities and attention to detail
- Strong organizational skill
- Team-oriented mindset with a positive attitude
This role is perfect for motivated individuals eager to contribute positively to our team’s success through excellent communication, organization, and team work.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Work Location: In person
