Overview:
The Branch Manager is responsible for ensuring that branch associates deliver accurate, professional, and solution-focused service to members. This position oversees all aspects of the branch to ensure friendly and efficient service to the membership. Delegated authority by the Vice President of Retail & Digital Banking, the Manager is accountable for the overall operations of the branch in compliance with Board policies and applicable laws.
Our Gibson Branch is located at:
21 College Street
Gibson, Georgia 30810
Responsibilities:
Account Management:
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Oversee member accounts to provide proactive solutions that help members achieve their financial objectives.
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Collaborate with associates to identify and address potential member issues, offering tailored solutions and financial advice.
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Ensure the quality of all member services, including loans, savings accounts, and other financial products.
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Coach associates to proactively resolve member concerns and provide solution-oriented assistance on financial challenges, fostering long-term member relationships.
Sales and Relationship Management:
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Promote the sale of credit union products and services, including credit insurance, vehicle warranty insurance, and Guaranteed Asset Protection (GAP) coverage.
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Set and achieve branch sales goals, including those related to loans, memberships, and savings products.
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Coach associates to identify member needs and provide recommendations for credit union products that align with their financial goals.
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Build and maintain strong public relations with members and the community, representing the credit union in a professional and approachable manner.
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Actively seek opportunities to grow membership and deepen member engagement through relationship-building strategies
Leadership:
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Lead and inspire branch associates to deliver accurate, professional, and solution-focused service to members.
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Foster a positive, collaborative work environment that encourages associates to achieve personal and team goals.
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Oversee the ongoing development and training of branch associates, focusing on skill-building and professional growth.
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Conduct regular performance evaluations and provide coaching to ensure associates meet service standards and organizational goals.
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Hold periodic associate meetings to discuss areas for improvement, procedural changes, and educational opportunities.
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Serve as a role model by maintaining a professional demeanor and positive attitude, setting the standard for exceptional member service.
Oversight and Compliance:
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Manage the overall operations of the branch, ensuring compliance with all Board policies, credit union procedures, and applicable laws and regulations.
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Monitor and enforce adherence to credit union policies, promoting a culture of accountability and integrity.
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Conduct regular audits and reviews to ensure accuracy and efficiency in branch operations, including loans and savings products.
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Serve as a lending advisor, utilizing the AI loan decisioning system to evaluate applications and provide input on loan approvals while ensuring compliance with lending regulations and credit union policies.
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Maintain open communication with associates in administration and leadership to align branch goals with organizational objectives.
Additional Responsibilities:
- Collaborate with Human Resources to recruit, interview, and hire qualified candidates for branch positions, ensuring alignment with the credit union’s values and service standards.
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Perform other duties as assigned, ensuring alignment with credit union objectives and contributing to the overall success of the organization.
Qualifications:
- High School Diploma or GED required; Bachelor's degree in Business Administration, Finance, or related field preferred.
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6+ years of experience in cash handling and customer service, preferably in a financial institution.
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3+ years of management experience in a customer service/sales environment.
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Strong leadership capabilities with the ability to manage, inspire, and mentor a team toward achieving organizational goals.
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Extensive knowledge of credit union products, lending regulations, and financial operations.
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Ability to build and maintain strong relationships with members, associates, and the community.
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Expertise in operational compliance, audit processes, and risk management.
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Effective communication and public relations skills to represent the credit union professionally.
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Advanced problem-solving and critical thinking skills to address challenges proactively.
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Demonstrated success in achieving sales and membership growth targets.
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Experience managing complex branch operations, including oversight of lending and AI loan decisioning systems.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
