Customer Experience Specialist
About Active Brands North America Active Brands North America represents a portfolio of premium outdoor and performance brands, including Kari Traa, Sweet Protection, and Bjørn Dæhlie—trusted by athletes and outdoor enthusiasts around the world. Through a network of more than 800 retail partners across North America, our brands inspire people to pursue their passions on the mountain, on the trail, and beyond.
Headquartered in Norway, Active Brands is a global sporting goods and apparel company with operations throughout Europe and North America. As our business continues to grow, we are expanding our North American team based in Louisville, Colorado.
At Active Brands, we share a passion for the outdoors, an active lifestyle, and creating exceptional experiences for our customers and partners. If you're energized by working with great people, innovative products, and leading brands in the outdoor industry, we'd love to meet you.
Our Customer Experience team plays a vital role in delivering the outstanding service that our customers and retail partners have come to expect. We're seeking a motivated, detail-oriented professional who thrives on building relationships, solving problems, and ensuring every interaction reflects the quality of our brands.
You bring experience in wholesale and/or e-commerce customer service, strong organizational skills, and a positive, solutions-focused mindset. You're comfortable navigating multiple priorities, collaborating across teams, and taking ownership of the customer experience from order placement through delivery and beyond.
This is an exciting opportunity to grow your career while working with some of the most respected brands in the outdoor industry.
Your Primary Responsibilities:
- Serve as the primary point of contact for all ecommerce customer service inquiries through our ticketing system Zendesk
- Support and collaborate with sales and marketing teams throughout each sell-in season’s lifecycle
- Process orders, returns, exchanges, and warranty claims in accordance with company policies and procedures
- Work closely with the logistics team to manage order fulfillment, returns, and resolve discrepancies
- Manage order entry through company platforms such as Microsoft Business Central, Elastic Inventory Manager, ExpertVoice and our EDI partner - SPS
- Maintain accurate retail account records and system data
- Develop a strong understanding of our products, inventory, customers, and business operations
- Contribute positively to our team culture by supporting colleagues, sharing ideas, and bringing a sense of humor to the workplace
What You'll Bring:
- Bachelor's degree preferred, or 2+ years of professional experience in wholesale and/or e-commerce customer service
- Strong problem-solving and analytical skills with a results-driven mindset
- Excellent written and verbal communication abilities
- Professional interpersonal skills, with the ability to communicate confidently, respectfully, and effectively, while also being able to laugh
- Proficiency in Microsoft Office applications, including PowerPoint
- Self-motivated, resourceful, highly organized, and capable of managing multiple priorities in a dynamic environment
- A genuine passion for the outdoors and premium apparel that supports an active lifestyle
What You'll Enjoy:
- Competitive salary of $60,000–$67,000, based on experience
- Yearly clothing stipend
- Comprehensive health benefits package, along with 401K matching
- Generous paid time off to support work-life balance and outdoor adventures
- Company outings that support our love of the outdoors
- A collaborative, passionate, and fun team environment
Pay: $60,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Louisville, CO 80027
