Sportsbook Dual Rate Supervisor - Full Time (Horseshoe Hammond)

Caesars Entertainment -
Hammond, IN

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Job Details

Full-time
6 days ago

Qualifications

Customer communication
Staff supervision
Financial transaction processing
Handling large sums of money
English
High school diploma or GED
Math
Customer complaint resolution

Full Job Description

Provides excellent service to customers who place a bet in the Sports Book area. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.

– Sportsbook Ticketwriter

Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
Accurately maintains bank.
Verifies winning tickets.
Handles and solves any concerns and questions by customers.
Explains wagering information when needed.
Maintains and updates Betting Boards or Televisions for customers to view.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Performs other duties as assigned by the Sportsbook Supervisor.
– Sportsbook Supervisor
Supervises all wagering policies of the Race & Sportsbooks.
Ensure all AML & Title 31 procedures are followed and tracked accurately.
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
Ensures betting limit guidelines are followed.
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.
Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
Create a fun, positive work environment for all employees of Horseshoe employees.
Performs other duties as assigned by the Sportsbook Manager.
Take and deliver beverage orders. Follow and maintain all service standards.
Accept payment for orders and provide accurate change.

Must be 21 years of age or older
Proficient in English verbal and written
High school diploma or equivalent required.
College Degree with Financial or Business background preferred
Two (2) years supervisor experience required
At least 6 months previous cash handling experience required
Required to pass a math exam.
Flexible to work various shifts, weekends, and holidays
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
Access to the vessel required.

ADDITIONAL REQUIREMENTS

Visually acuity-distinguish colors, shapes etc
Ability to have professional interactions with guests.
Ability to lift, carry, and push objects up to 30 pounds
Must be able to stoop, bend, twist, stretch, turn, push, pull, and grasp repetitively.
Must be able to tolerate exposure to bright/flashing lights
Ability to tolerate fast-paced, high pressure environment
Must be able to work in a walking/standing position for extended periods
Must be able to tolerate large crowds/high traffic
Ability to tolerate temperature variations
Must be able to communicate in a loud environment.
Ability to work in a smoking and loud environment

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

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