Employee Profile:
Spiritually, the employee shall possess characteristics that reflect:
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Acceptance without reservation of the PCA doctrinal beliefs
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A strong clear Christian testimony
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A mature, godly spirit
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A person of faith and prayer
Personally, the employees life shall reflect:
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A lifestyle of biblical integrity
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A spirit of dedication, commitment, flexibility, and responsiveness
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The ability to listen and respond to counsel
General Description: The Admissions Associate - North will assist the Chief Enrollment Officer with a focus on promoting the North Campus (NC). Ensure a seamless and exceptional customer service process from inquiry to enrollment. Assist in discipling students and supporting the campus’s spiritual development plan. This is a twelve month position with some evening and weekends required for special events. The scheduled number of weekly hours is 40 per week
Duties and Responsibilities:
Overall
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Serve as the Family Ambassador for all NC families, both current and prospective
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“Own” the relationship with NC families during the application process, acting as the primary point of contact
- Confidently share the gospel as opportunities arise with prospective parents.
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Build relationships with the community with the goal of advancing NC enrollment
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Collaborate with Marketing department on “target marketing” results and potential opportunities
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Attend networking events (Chamber meeting, outreach to “feeder schools”, PBC events, etc.)
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Support the campus spiritual development plan
Applicant Management
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Create all NC applicant files
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Notify parents of receipt of applications and need for any additional documents/information
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Walk families through the entire admissions process, maintaining open communications “touch points” throughout the process
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Conduct tours for prospective families
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Serve as primary contact for calls inquiring about the school’s admissions process
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Administer admissions assessments
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Assist in enrollment for new students
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Assist with the Parent and Student Ambassador program, including creating a system for connecting new families with returning families who will serve as “partner families”
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Assemble materials that are distributed to prospective parents (packets and curriculum guides)
Event Coordination
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“Own” NC Preview events (contact hosts, work with students, reserve room, order food, decorate tables, etc.)
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Collect and manage RSVPs for NC admissions events, follow-up as directed
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Maintain list of attendees on Finalsite and distribute to Admissions team
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Perform follow-up tasks including, but not limited to: emails, calls, mailings, etc.
Pipeline Management
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Follow prescribed processes and timelines with regards to following-up with prospective students
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Keep all Families and Student statuses up-to-date at all times in Salesforce.com
- Track all activities (calls, emails, tasks, etc.) in the CRM system
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Enter all call-in and walk-in inquiries in the system on a daily basis
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Monitor assigned families yield and fallout
- Provide updates during weekly pipeline meetings for all NC families in the pipeline
Community Presence
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Develop a relationship with the CLC North Director
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Have a presence at identified community events
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Attend PBC event(s) where PCA North is highlighted
Qualifications/Skills:
- Proficiency in social media venues;
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Proficiency in digital photo/video sharing
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Strong public relations background; excellent people skills
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Creative thinking, marketing, and public relations
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Admissions experience and/or education experience preferred
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Exceptional verbal and written communication and negotiation skills
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Ability to effectively communicate ideas and goals both inside and outside PCA
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Commitment to PCA’s Vision Statement, Mission Statement and Core Values
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Ability to retain confidential information about PCA’s constituents
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Proficiency with all Microsoft Office products, Blackbaud, and salesforce
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Requires being available to work occasional evenings and weekends
Physical, Mental Requirements and Work Environment:
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Regularly sit, talk, walk, hear, and to visually intercept visitors
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Computer work at the computer requiring repetitive finger motion and manual dexterity
- Good vision required (with correction) due to the need for focusing ability and close vision. Color discrimination, peripheral vision and depth perception are also important
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Be able to occasionally lift between 10 – 20 pounds
- Regularly use close and distance vision
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Works at desk and computer screen for extended periods of time
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Turns, bends, reaches and may occasionally use a step stool or ladder
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Work primarily in a traditional climate controlled office environment with occasional outside travel between buildings or during outside Admission events
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Ability to handle moderate stress level as position requires multi-tasking and frequent interruptions
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Up to several hours of walking and standing especially during event set-up and execution
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Subject to working more than required usual hours during event execution
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Ability to manage multiple coinciding projects
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Ability to communicate effectively, even in stressful situations
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Professional appearance and dress required, as this person is often the “host” of PCA-wide meetings and events
