About the role
As a Senior .NET Production Support Engineer, you will make an impact by ensuring the stability, performance, and continuous improvement of mission-critical applications. You will be a valued member of the technology support team and work collaboratively with global delivery teams, stakeholders, and business partners to provide seamless production support.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.
In this role, you will:
Lead incident management and resolution, ensuring timely restoration of services and minimizing business impact
Drive problem management and root cause analysis, implementing long-term solutions to prevent recurrence
Coordinate onshore–offshore support teams, ensuring alignment and effective service delivery
Monitor application performance and system stability, proactively identifying and addressing risks
Provide stakeholder communication and business support, ensuring alignment with technical and non-technical teams
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Pasadena, California.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
7+ years of experience
Strong expertise in C# programming
Proficiency in .NET Framework and .NET Core
Hands-on experience with ASP.NET Core (MVC, Web API) and RESTful services
Extensive experience with Microsoft SQL Server
Proven experience in production support environments, including troubleshooting and debugging complex issues
Hands-on experience with logging, monitoring, and diagnostic tools
Strong problem-solving skills with the ability to resolve critical incidents
Excellent communication skills with technical and non-technical stakeholders
Demonstrated ownership and accountability in fast-paced environments
These will help you stand out
Experience with change management and release support processes
Familiarity with ITIL-based support models
Ability to mentor and guide junior team members
Exposure to continuous improvement and process governance
Experience working in global delivery models (onshore–offshore coordination)
Salary and Other Compensation:
Applications will be accepted until June 25th, 2026
The annual salary for this position is between $85,000 - $115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
