Overview
We are seeking multiple highly motivated Bilingual Customer Service Representatives to join our dynamic team on a 6+ month contract, potentially to hire for the right person. This role is ideal for individuals who are passionate about delivering exceptional client support and possess strong communication skills in both English and Spanish. The successful candidate will serve as a vital point of contact for our clients, providing assistance via phone, email, and chat, while ensuring a positive customer experience. Experience in call center environments, sales, or customer support is preferred. Multilingual abilities and proficiency with Microsoft Office and data entry are essential for success in this role.
Duties
- Handle inbound and outbound calls with professionalism and courtesy, utilizing excellent phone etiquette
- Provide comprehensive customer support by addressing inquiries, resolving issues, and offering solutions
- Assist clients with account management, including data entry and updating customer information accurately
- Analyze customer feedback to identify trends and suggest improvements for service delivery
Qualifications
- Bilingual proficiency in English and Spanish is required
- At least 1+ years of experience with phone customer service and support.
- Previous experience in call center, customer support, or client services preferred
- Strong communication skills with the ability to convey information clearly and professionally
- Excellent data entry skills with high accuracy and typing speed
- Familiarity with Microsoft Office Suite (Word, Excel) and general computer skills
- Strong analysis skills to interpret customer data and feedback effectively
This position offers an engaging work environment where your multilingual skills can make a meaningful impact on client satisfaction. We value professionalism, attention to detail, and excellent communication abilities in our team members.
Job Types: Full-time, Contract
Pay: $19.00 - $19.50 per hour
Experience:
- Customer phone support: 1 year (Required)
- Call center: 1 year (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Smyrna, TN 37167 (Required)
Work Location: Hybrid remote in Smyrna, TN 37167
