Dual-Rates will work as ticket writers some days and supervisors other days. They may even be a ticket
writer part of their shift and supervisor part of their shift
- Dual-Rate Supervisor may not void a wager they wrote as a writer
- Contribute to the smooth running of the sportsbook
- Greet guests, handle guest inquiries, and provide excellent guest service
- Conduct wagering transactions by inputting betting information, printing tickets, accepting money, and
giving tickets to customers
- Assist guests with wagering at betting kiosks and/or via mobile/internet applications where appropriate.
- Verify winning tickets
- Explain information regarding wagers to guests as needed
- Accurately maintain bank/cash drawer
- Maintain and update betting boards and televisions
- Comply with all wagering and sportsbook policies
- Comply with AML & Title 31 requirements and procedures
- Comply with all Sportsbook and Caesars Entertainment policies and procedures
- Work as a member of a team and get along with co-workers
- Communicate effectively with co-workers, supervisors, and leadership
- Contribute to a fun, positive work environment
- Additionally, when in the Supervisor role:
o Supervise team to ensure compliance with all wagering policies
o Supervise all personnel in Sportsbook Operations to ensure maximum productivity
o Ensure compliance with all wagering and sportsbook policies
o Ensure compliance with AML & Title 31 requirements and procedures
o Ensure compliance with all Sportsbook and Caesars Entertainment policies
and procedures
o Resolve any disputes in accordance with house rules and in compliance with regulations
o Ensure that customer service and development are a top priority for all personnel
