About the Position
Fleetsource is looking for an organized, dependable, and customer-focused Service Advisor & Fleet Account Coordinator.
This person will serve as the primary day-to-day contact for many of our commercial fleet, service, lease, and rental customers. The role works closely with our Service Manager and other internal departments to keep customers informed, coordinate open issues, and make sure important follow-ups do not fall through the cracks.
Our Service Manager manages the technicians, repair priorities, and technical decisions. This position manages the communication and coordination around that work—tracking repair status, providing customer updates, assisting with warranty claims, following up on delays, and coordinating service and equipment needs for key fleet accounts.
The right candidate will be comfortable speaking with commercial customers, managing multiple open issues, following up with internal staff and vendors, and maintaining clear records.
Key Responsibilities
- Serve as a primary day-to-day contact for assigned fleet, service, lease, and rental customers.
- Provide customers with clear and timely updates on repairs, equipment status, warranty activity, parts delays, and next steps.
- Work closely with the Service Manager to track open repairs, down equipment, priority jobs, and customer-sensitive issues.
- Coordinate communication between customers, service, lease and rental operations, parts, vendors, and management.
- Monitor open issues, assigned responsibilities, follow-up dates, and required next actions.
- Assist with preparing, submitting, and tracking manufacturer warranty claims.
- Review repair notes, photos, equipment information, and supporting documentation for completeness.
- Follow up on repairs delayed by parts availability and keep affected customers informed.
- Coordinate replacement equipment, deliveries, pickups, exchanges, and other customer needs with the appropriate department.
- Document important customer communication, commitments, status updates, and follow-up activity.
- Identify problems early and escalate technical, pricing, contract, or customer-sensitive matters to the appropriate manager.
What We Are Looking For
- Prior experience in service advising, fleet coordination, commercial vehicles, heavy equipment, trucking, automotive service, equipment rental, warranty administration, or a similar role.
- Strong customer service and professional communication skills.
- Excellent organization and follow-through.
- Ability to manage multiple customers, units, and open issues at the same time.
- Comfort working with technicians, service management, vendors, customers, and senior management.
- Ability to learn service-management and customer-tracking software.
- Basic mechanical or commercial vehicle knowledge is helpful, but this is not a technician position.
- Willingness to learn our equipment, customers, and service processes.
What Success Looks Like
- Customers receive proactive updates instead of repeatedly calling for information.
- Open service and fleet issues have a clear status, next action, and follow-up date.
- Warranty claims are properly documented and followed through to resolution.
- Service, lease, and rental departments stay coordinated on customer needs.
- Delays and customer concerns are identified and escalated early.
- The Service Manager has more time to focus on technicians, workflow, and completing repairs.
This is a customer-facing coordination position. It does not supervise technicians or carry responsibility for shop management, parts purchasing, pricing, contracts, or major commercial decisions.
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
