Role description
Job Title IT Client Success Site Support Specialist Contract Worker
Location Frisco, TX
About the Role
We are seeking an IT Client Success Site Support Specialist to deliver responsive high quality technology support for employees across corporate offices .
This role focuses primarily on resolving IT support tickets and providing remote support to employees companywide while serving as onsite backup to the primary Frisco site support technician.
The successful candidate will support Windows macOS mobile devices and cloud based desktops with a strong focus on customer experience and consistent service delivery.
Key Responsibilities
Create manage and resolve IT support tickets in accordance with established service standards and SLAs.
Provide remote technical support to employees across multiple locations.
Provide hardware and software support including installation troubleshooting and enduser guidance.
Support employee onboarding by preparing configuring and deploying devices.
Assist with IT asset lifecycle activities.
Serve as backup to the primary site support technician.
Support conference room technology including Microsoft Teams Rooms.
Provide technical support for onsite and virtual live events.
Maintain technical documentation and knowledge articles.
Identify recurring issues and recommend improvements.
Required Skills and Competencies
Customer Service and Communication.
Deliver friendly professional and patient support.
Communicate technical concepts clearly to nontechnical users.
Troubleshooting and Problem Solving.
Diagnose and resolve desktop mobile and connectivity issues.
Escalate issues appropriately when needed.
Time Management and Prioritization.
Manage competing priorities and meet response targets.
Confidentiality and Discretion.
Handle sensitive and confidential information professionally.
Adaptability and Proactivity.
Learn new technologies and adapt to changing business needs.
Work independently and collaboratively.
Technical Expertise
Experience supporting.
Windows and macOS operating systems.
Mobile devices iOS and Android.
Basic network connectivity troubleshooting.
Client patching and security controls.
Microsoft 365 applications.
Enterprise collaboration tools.
Ticketing systems Salesforce or similar.
About You
3 to 5 years of desktop help desk or IT support experience.
Experience working in a ticket driven support environment.
Organized detailoriented and reliable.
Strong interpersonal and collaboration skills.
Professional serviceoriented attitude.
Continuous learning mindset.
Adaptable under changing priorities.
Relevant certifications are a plus but not required.
Skills
Mandatory Skills : Servicedesk
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $55,000.00 to $70,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
