Description:
Summary:
ET Global is seeking a Key Account Manager who operates confidently at a mid-level and is ready to grow into a senior role. This candidate thrives in a team environment, performs when challenged, and instinctively seeks growth at every opportunity.
The Key Account Manager will work to strategically manage, retain, and grow a book of assigned accounts. They support production & creative teams to ensure that client vision is successfully translated into the real world. The ideal candidate possesses a proven track record of managing complex activations, both physical and digital, and of aligning multiple project teams to deliver a creative vision and emerging as “the glue” for all project departments. Strategic thinking, work ethic, and problem solving abilities are quintessential to this role.
Key Responsibilities:
Client & Account Ownership
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Manage day-to-day relationships across assigned key accounts
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Serve as a primary point of contact for clients and be the glue with internal teams and external partners
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Ensure high client satisfaction through proactive communication and solutions-oriented thinking
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Lead client planning calls on a regular basis and provides agendas, meeting minutes and regular budget updates
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Identify opportunities to grow existing accounts and deepen client partnerships
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Keep an updated Account Plan for each client to document an overview of their status
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Maintain a deep knowledge of all accounts (incl. internal structure, operating budgets, and marketing objectives)
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Travel to meet clients on show sites or other projects, or client offices to ensure rapport through face-to-face relations is properly maintained
Experiential & Production Leadership
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Partner with creative and production teams to bring experiential and booth concepts to life
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Consult with clients on booth strategy, flow, layout, infrastructure, and execution approach
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Manage projects from briefing through post-show, ensuring scope, timelines, and expectations are aligned
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Support onsite execution
Timeline, Project & Internal Coordination
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Create, publish, and manage pre-production timelines, ensuring all action items are communicated and completed prior to deadlines.
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Create & co-author onsite schedules to ensure all internal and external requirements are integrated into the larger production schedule
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Ensure clean handoffs across departments (design, production, graphics, invoicing)
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Document project requirements and updates in ET Global systems
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Anticipate risks and escalate challenges early to leadership with proposed solutions
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Candidate must be highly organized, self-motivated, and attentive to details.
Financial Management
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Support budget oversight, estimates, and change orders
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Track revenue and ensure accurate scope documentation
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Assist with invoicing and project close-out
Requirements:
What We’re Looking For:
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Experience managing client relationships in experiential, exhibits, events, or related industries
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Strong organizational skills and comfort managing multiple projects simultaneously
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Ability to collaborate across creative, production, and operational teams
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Confidence communicating with clients and internal stakeholders
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Willingness to travel and provide onsite leadership when required
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Desire to grow into a more senior, strategic role
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Proficient in Microsoft Office Suite, CRM & project management software agnostic
Preferred Skills:
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Bachelor's degree in Business, Marketing, or a related field or proven experience as a Key Account Manager or in a similar role, preferably in the exhibit or events industry
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6+ years of experience with experiential activations, tradeshows, or large-scale events
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Expertise in budget management and communicating change order processes with clients and internal teams for projects of all sizes
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Comfort reading CAD/technical drawings and discussing layout and AV considerations
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Experience in managing external vendors, logistics partners, and union labor crews both domestically and internationally
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Accountability for mistakes (we all make them) and the ability to move forward together and better
