Join BakerRipley’s Capital Area Child Care Services team as a Child Care Navigator Specialist and play a vital role in supporting families across Travis County by guiding them through the child care assistance journey with care, clarity, and professionalism. In this impactful, customer-focused role, you’ll serve as a trusted resource for families, providers, and community partners—helping navigate eligibility requirements, documentation, and program services while delivering high-quality case management from application through ongoing support. You’ll build strong relationships, conduct accurate income and eligibility assessments, maintain detailed records, and connect families to valuable community resources that promote long-term stability beyond child care. By ensuring timely communication, data integrity, and compliance with program standards, you’ll directly contribute to positive outcomes and a seamless customer experience. If you’re passionate about helping families thrive, excel in a fast-paced environment, and bring strong communication skills—especially bilingual English and Spanish—this is your opportunity to make a meaningful and lasting impact in your community.
Education
High School Diplome - Required
Bachelor's Degree - Preferred
Experience
1-3 years - Supporting families - Required
1-3 years - Case management experience, customer service experience, experience working within a non-profit, experience administering benefits. - Preferred
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.
