Romano Law PLLC is a dynamic law firm headquartered in the heart of New York City. We provide comprehensive legal services to entrepreneurs, startups, and creative professionals across various industries. Our team is dedicated to delivering exceptional legal solutions tailored to our clients' unique needs, while fostering a collaborative and inclusive work environment.Description
Job Description
Client Services Coordinator
As a Client Services Coordinator at Romano Law PLLC, you will play a pivotal role in managing client interactions and ensuring seamless communication between our legal team and prospective clients. We are seeking a proactive and detail-oriented individual with excellent communication skills and a passion for client service.
YOU ARE:
- Motivated and eager to learn, with an insatiable thirst for knowledge and growth.
- Results driven and able to achieve sales goals consistently and efficiently.
- A master of organization and resourcefulness, navigating between big-picture thinking and attention to detail.
- Professionally polished and poised, with a service-oriented mindset and a desire to get things done.
- Proactive, with an eye for identifying challenges and implementing effective solutions for clients to ensure a seamless onboarding experience.
- Naturally able to connect with people over the phone, effortlessly identifying sales opportunities while maintaining a genuine and approachable communication style.
YOU HAVE:
- A commitment to honing your business development acumen, driven by a genuine passion for continuous learning and growth.
- At least 3 years of demonstrated sales or customer service experience.
- Proven experience managing diverse teams and working effectively with a variety of personality types, always maintaining diplomacy and fostering collaboration.
- A great sense of humor that drives resilience and confidence, enabling you to navigate challenges with grace and positivity.
- Excellent communication and customer service skills. You’re always responsive and proactive to internal and external client needs.
IN THIS ROLE, YOU WOULD:
- Serve as the frontline liaison, speaking with inbound leads, taking detailed notes and ensuring they are paired with the appropriate attorney.
- Manage, maintain and track prospective inbound leads to ensure a seamless journey through the pipeline.
- Meaningfully engage with clients, lawyers and prospects.
- Use a date-driven approach to track and analyze key metrics to gauge the success of the department.
- Proactively follow up with prospective clients and assist in guiding them through the onboarding process.
- Leverage creative problem-solving to think outside the box to ensure client satisfaction.
- Provide support for office events and backup support for Office Coordinator.
- Report to the Client Team Director, providing regular updates and insights.
WHY US:
- As we continue to grow, professional development is important to us – we provide a space that supports this.
- Diversity is valued and welcomed at Romano Law. We appreciate differing backgrounds, experiences, and thoughts.
- We promote team engagement in our collaborative, communicative, and approachable workplace.
- Base Salary – $55k-$70k (Based on experience).
TO BE CONSIDERED:
At Romano Law, we believe everyone has the right to be happy and successful in their role and we go to great lengths to make this happen. Please tell us a little about yourself by submitting your application here: https://jobs.gusto.com/postings/romano-law-pllc-client-services-coordinator-3e88befb-cdef-4040-bdc8-aeef85e133ab.
- In your cover letter, be sure to include your answer to the question “In Back to the Future, what speed does the DeLorean need to reach to time travel?”
Your application will be considered ONLY if you have followed ALL the instructions above.
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
