Enterprise Patch Services – Analyst
- Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.
- Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.
- KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.
- Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.
- Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
- Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM)
- Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts
- Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.
Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst Qualifications:
- 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
- Strong Analytical and communication skills with a focus on cross-functional collaboration
- General support knowledge involving the Financial-Banking industry preferred. Responsibilities:
- Administer patch management support of servers, workstations and enterprise system devices.
- Maintain Incident, Task and Change support ticket assignments.
- Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
- Design, build and deploy packaged updates and application installs associated with patch vulnerability management
- Perform EPS project work and cross-department collaboration efforts.
- Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.
Tool & Platform Competencies should include:
• Microsoft Configuration Manager (MCM/MECM/SCCM) • ServiceNow • Intune • Power BI • PowerShell • Windows OS • Active Directory (AD) • Azure • PatchMyPC • Rapid7 • Entra ID • SharePoint • Confluence • (desired) Linux OS
Salary Range- $90,000-$100,000 a year
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