This position is responsible for communication surrounding orders, quotes, deliveries and inquiries of those products manufactured or distributed through the company. A complete understanding of there product line offering is required.
This position requires a high degree of organization, strong follow-up skills, accurate and timely customer responsiveness, a service orientation and quick decision-making skills. Staying on top of multiple tasks is expected. Clear communication is needed. You must have an understanding of the shop capacities manufacturing and purchasing lead-times.
Qualifications:
· Customer Service Experience
· Strong Microsoft Office Skills
· Strong Math Skills
· The ability to read prints and interpret drawings and applying customer needs and expectations to the details on the drawings & prints.
· Organization skills, solid recording keeping and follow-up skills
· Conflict resolution skills
· Solid, honest, and open communication skills
· Capability to multi-task while maintaining composure is very important
· Ability to work with others and to influence without authority
· Analytical & reasoning skills are very important
· The need to quickly analyze and be decisive, while interpreting the needs of the customer
Education & Experience:
· Sales & Customer Service Experience
· Experience working with Oracle and JDE software beneficial, or similar Manufacturing/Distribution software experience
· A 4-year college/ or 2-year technical degree desired
Essential Duties & Responsibilities:
· Manage the Sales effort(s)
· Handle calls from customers
· Manage Sales Orders via ORACLE and JDE ERP EDI system
· Initiating Credit Requests
· Help to resolve customer service issues
· Help to investigate and respond to product quality questions and issues
· Develop stocking programs
· Maximize on-time delivery performance and customer satisfaction
· Manage projects as needed to improve the profitability of the company
Physical Demand:
· Must be able to lift up to 25 lbs.
· Able to stand, walk, lift and reach for a full 8-hour day.
· Periodical travel required
Work Environment:
· Noise is commonplace in the manufacturing environment, ear protection should be worn 100% of the time when in the manufacturing areas.
· Safety glasses are to be worn 100% of the time when in the manufacturing areas.
· Dirt, dust and grease will be present.
· Machines have pinch points, fast moving parts and protruding parts, which present themselves as a potential injury. All associates must be aware of these dangers and follow required PPE when in areas requiring these.
Pay: $20.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
- Referral program
Work Location: In person
